News archive - March 2020

Friday, March 27, 2020

Online training session for Working Remotely with Microsoft Teams - March 31

Please forward to staff, faculty, and graduate students employed by the University in your department.

What is happening? IST is hosting an online training session on Working Remotely with Microsoft Teams; this will be an introductory course for new Teams users.

When is this happening? Tuesday, March 31, 10:00 - 11:00 a.m. 

How do I join the session? Click to join the session in the Teams app or click the 'Watch on the web instead' button to log in or join anonymously. 

Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

Tuesday, March 24, 2020

Temporary Access to Adobe Creative Cloud desktop applications

Update (May 6):

What is happening? Temporary licenses for Adobe Creative Cloud have been extended to be available until July 6, 2020.

For more information, please see:

Questions or concerns? Please contact

What is happening? As a result of the recent campus closure, students no longer have access to Adobe Creative Cloud in labs and classrooms. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. These temporary licenses are for 'product download only' and will be available until May 31, 2020.

To get access to Creative Cloud Desktop applications on your personal device: 

  1. Provide your email address to; your email will be used for your Adobe ID. Note: Ensure that the email address used to create your Adobe ID matches the email address provided to request the software. (e.g. if was requested, then will not work.)
    1. For Faculty of Arts: 
      1. Staff and Faculty have been given access by default. Please use your 8-character email address for your Adobe ID. 
      2. Fine Arts and Stratford students have been given access by default. If assistance is needed contact

  2. Once your account has been set up, go to:
    1. Use your UWaterloo email address to create an Adobe ID. It is recommended you set your Adobe ID password to be something different from your other passwords. If you already have an Adobe ID set up with your UWaterloo email address, you can use your existing Adobe ID
    2. If prompted, select Company or School Account and then enter your password. 
  3. From the Creative Cloud website, browse for and download your desired app. Click 'Apps' on the top of the page to view all apps.

For detailed instructions with screenshots, installation notes, and additional resources, go to:

Questions or concerns? Please contact

Friday, March 20, 2020

MATLAB access for faculty, researchers, students and staff

Update (May 11):

What is happening? Temporary licenses for MATLAB and Simulink have been extended to be available until August 31, 2020. 

Questions or concerns? Please contact

What is happening? The University of Waterloo has obtained a site license for MATLAB and Simulink until June 30, 2020. All faculty, researchers, students and staff are eligible to download and install Matlab on their personally-owned computers, university-issued computers, or use Matlab Online in a web browser. Please note that commercial use of MathWorks products is not covered by our Campus-Wide License; if you are using a commercial license, please continue to do so. 

To download or use MATLAB online:

  1. Go to the University of Waterloo’s MATLAB Portal.
  2. Click 'Sign in to get started' under the Get MATLAB and Simulink section. 
    1. If you have an existing MathWorks account (set up with your email), use your email address to log in.
    2. If you do not have an existing MathWorks account, or your MathWorks account was not set up with a email address, create an account using your email address.
  3. Once your account is set up, you will be linked to our MATLAB license and will be able to:
    1. Download and activate software on your personal computer.
    2. Start using MATLAB Online from a Web browser without installing anything.

Where can I learn more?

  • Access free, self-paced training to get started in less than 2 hours: MATLAB Onramp
  • If you have trouble installing MATLAB, go to the MATLAB Portal and click 'Need Installation Help' to get support. 

Questions or concerns? Please contact

Wednesday, March 18, 2020

BeyondTrust and Additional Applications for IT Remote Support

What is happening? There are currently a limited number of BeyondTrust (formerly Bomgar) licenses. Additional licenses will be added and further updates will be provided once available.

What do users need to do? Log out of BeyondTrust once you have ended your session in order to allow other users to start new sessions. 

Which application should I use for IT remote support? Microsoft Teams and Skype for Business can be used for IT remote support in addition to BeyondTrust. The recommended application depends on the features you need: 

Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

Wednesday, March 18, 2020

Changes to ITPD courses and PDAG seminars

What is happening? Due to the developing COVID-19 situation, all in-person ITPD courses scheduled to the end of April 2020 have been cancelled; the WCMS courses will still be offered on LEARN. Professional Development Advisory Group (PDAG) seminars have also been cancelled until further notice. 

What do users need to do? No action is required at this time. Further information about rescheduled courses will be shared at a later date. 

For alternative learning resources: ITPD Handouts and LinkedIn Learning, can be accessed online.

If you have any questions or concerns, please email

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