News archive - April 2020

Thursday, April 30, 2020

Winter 2020 issue of the IST Newsletter now available!

The winter 2020 issue of the IST Newsletter is now available. Read about staying connected while working remotely; online collaboration with Office 365; six-month adoption of Azure data toolset; ability to set a chosen/preferred name; joining the Campus IT Team; and more!

Thursday, April 30, 2020

Resolved: Automated actions for Connect account backlogged - April 30

Resolved (May 11): The backlog of automated actions for Connect accounts has been cleared and processes are running normally.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357


What is happening? An issue has prevented automated actions that WatIAM would typically run for Connect accounts from happening. This has caused a backlog of work that must run/be cleared before new automated actions can be processed.

What is the impact? Only manual changes to Connect accounts can be made in WatIAM on the mail routing address and display name. The interface may be very slow and you should double check in Connect/Office 365 to ensure the change took effect. New mailboxes cannot currently be created.

When will this issue be resolved? The backlog should clear in  approximately 10 days (Sunday, May 10).

Additional communications will be shared when the backlog has cleared and automated processes are running normally again.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

Wednesday, April 29, 2020

WCMS redirect server upgrade - May 2

What is happening? The WCMS redirect server will be upgraded to newer versions of the operating system (OS) and supporting software. The redirect server is responsible for:

When is this happening? The upgrade will take place on Saturday, May 2 from 9:00 a.m. to 9:00 p.m. 
 

Please note: the WCMS redirect server will be inaccessible for approximately one hour during this maintenance window. During the time that the server is inaccessible:

  • Applicable domain and 'full path' redirects will continue to work if a user’s browser cached the redirect from a previous visit; most users will likely get a “service unavailable” message
  • Proxied sites will be completely inaccessible

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, April 29, 2020

WatIAM issue - April 29

What is happening? An issue is preventing WatIAM from consuming external data, preventing extract files from being updated. The most recent extract file is from April 26. IST is working on a solution and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Friday, April 17, 2020

Resolved: New requests for teams in Microsoft Teams not processing - April 16

Resolved (April 20, 1:12 p.m.): The issue with processing new teams requests has been resolved. Microsoft Teams request form submissions have been re-enabled. 

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 


Update (April 17, 1:00 p.m): The Microsoft Teams request form is being temporarily disabled while IST awaits resolution from Microsoft on the processing of these requests. The form is expected to be re-enabled on Tuesday, April 21. 

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 


What is happening? New requests for teams in Microsoft Teams are not processing. IST is investigating. 

When did this start happening? Thursday, April 16 in the evening. 

What do users need to do? No action is required. Requests will be reprocessed automatically.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

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