News archive - June 2020

Monday, June 29, 2020

Microsoft Stream student access

What is happening? Student access to Microsoft Stream, an Office 365 video sharing service, has been expanded to include record and upload abilities. All University faculty, staff, and students can create and view video content in Stream. 
When should I use Microsoft Stream? Microsoft Stream is recommended for sharing recorded video content of meetings, presentations, and training sessions. With Stream enabled, you can record any Teams meeting or call to capture audio, video and screen sharing activity and save it to Microsoft Stream. WebEx remains the recommended tool for teaching at this time ( See also Tool comparison for remote meetings and conference calls.
How do I request access to Microsoft Stream? All faculty, staff, and students can create and view content in Microsoft Stream by going to and choosing All Apps and then Stream.
How can I learn more about Stream? Visit the Stream Service page and Stream FAQ’s.


For guidelines on privacy for remote meetings and remote teaching, please visit the Information and Privacy website

Questions or concerns? Please submit a request at

Wednesday, June 24, 2020

Proposed campus telephony service and pricing change - May 1, 2021

What is happening? Information Systems & Technology (IST) is proposing migrating traditional campus telephone desksets to the Skype for Business (S4B) softphone client and eliminating telephone rental charges effective May 1, 2021. Such a change will require campus consultation and a review of financial implications. 

What does this mean for me? Most users would move from a traditional deskset to a S4B softphone, which would allow users to make and receive voice or video calls on an internet-connected device (e.g. desktop, laptop, smartphone, or tablet), from anywhere.

  • A USB headset is recommended to improve the audio quality.
  • Departments would be responsible for purchasing headsets, cameras, or other peripherals as needed. Recommended headsets are available for purchase from Print + Retail Solutions.

What benefits does a softphone offer? There are cost savings and enhanced user experience benefits to softphones, including additional features that integrate with computer workstations:

  • online messaging
  • user presence indication
  • video
  • conference calling
  • file and screen sharing
  • voicemail transcription 

Because softphones can be used on laptop computers and smartphones, they are an excellent resource when working remotely/from home.

Additional resources: Please visit the Campus Telephone Migration project website to learn more about the proposed changes or to read the full proposal. Updates will be posted on this site as the project progresses.

Questions or concerns? Please submit via the project feedback form.

Monday, June 15, 2020

Adobe Acrobat DC 2015 end-of-life - removal – July 14

Update (July 14): Adobe Acrobat Pro DC 2015 will be removed from all IST managed computers in Academic Support departments on Tuesday, July 14 at 11:00 p.m.

What is happening? Adobe Acrobat Pro DC 2015 will be removed from all IST managed computers in Academic Support departments.

When is this happening? July 7 at 11:00 p.m.

Why is this happening?

  • Adobe will no longer be providing any product or security updates for Adobe Acrobat Pro DC version 2015 as of July 7, 2020
  • Adobe Acrobat Pro is considered a high risk software application with security vulnerabilities 

What do you need to do? Please make arrangements to use an Adobe Acrobat Pro DC alternative, or purchase a new Adobe Acrobat Pro subscription:

Questions or concerns?  Please contact

Wednesday, June 10, 2020

Mandatory two-factor authentication (2FA) effective November 3, 2020

Last year, IST introduced optional two-factor authentication (2FA) for many of our campus enterprise systems. 2FA adds a second layer of security to University accounts, keeping them secure even if the password is compromised. Our partners in Finance went a step further and mandated 2FA for student access to sensitive financial information in Quest. Several departments, including IST, Registrar's Office, Finance, and Human Resources, have mandated 2FA for their employees. Over 40,000 University of Waterloo accounts are now protected by 2FA.

Tuesday, June 2, 2020

University of Waterloo being targeted by extortion email scam

What is happening? Members of the University are being targeted by an extortion email scam. The email will contain a compromised password used on another site, where a UW email account was used to register the account.

What should I do if I have received this email? 

  • If you are still using the password mentioned in the phishing email, change the password on all accounts where it is being used. 
  • Do not respond to the scam.
  • For extra account security, enabling 2FA is strongly recommended:

Suspected fraud attempts should be reported to the Security Operations Centre at

Learn more about cyber security best practices:

Questions or concerns? Contact the IST Service Desk, or ext. 44357.

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