News archive - September 2020

Monday, September 28, 2020

Expiration of WatIAM accounts with stale sponsorship - October 9

What is happening? Inactive WatIAM accounts with stale sponsorship from the previous system will expire on Friday October 9, 2020. 

If you want to keep an account: Ask your department's WatIAM administrator to update the account sponsorship or submit a request to rt@uwaterloo.ca before the above date. 

If you want to delete an account: Submit a request to rt@uwaterloo.ca and include the account(s) that are no longer needed before the above date.

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

Friday, September 25, 2020

Outlook Anywhere to be disabled - September 30

What is happening? Outlook Anywhere will be disabled for Connect and Office 365. Please note this change only affects Outlook for Windows users. 

When is this happening? Wednesday, September 30 from 8:00 p.m. to 11:00 p.m.

Why is this happening? Outlook Anywhere is a legacy connection protocol (RPC over HTTP) that has been replaced by MAPI over HTTP. 

What is the impact? Users will not be able to access email using Outlook 2007 (and prior) for Windows. This change may also affect users running Outlook 2013 (pre SP1) or Outlook 2010 (pre SP2) if the latest updates are not installed. 

What do I need to do? Upgrading Outlook for Windows to at least version 2016 or higher is recommended. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, September 24, 2020

Resolved: Issues with creating and editing pages in Atlassian Confluence (Wiki) - September 24

Resolved: Users are able to create and edit pages in Atlassian Confluence (Wiki) again. Please note new users cannot be added at this time due to licensing capacity limits. IST will be reviewing the Confluence user list to ensure licenses are not being occupied by users who do not require a license. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.
 



What is happening? Users are currently unable to create or edit pages in the Atlassian Confluence (Wiki) platform due to a large increase of users overnight, exceeding the available license capacity. Users (authenticated and public access) are still able to view pages.  IST is investigating and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

Tuesday, September 22, 2020

Fall 2020 IST Newsletter now live!

The fall 2020 issue of the IST Newsletter is now available. Read about the new electronic health record system for Campus Wellness; get updates for the campus telephone migration project and the migration of employee email to Office 365; and learn more about implementing Kanopy, Jira Service Desk, mandatory 2FA, using Team Live Events, and work to support student information systems.

Monday, September 21, 2020

New LinkedIn Learning agreement for University of Waterloo

LinkedIn Learning (LiL, formerly known as Lynda.com) has been in use on campus since approximately 2014. LiL is a web-based service that offers over 130,000 video training courses taught by experts in software, creative, IT, and business skills. At the end of 2016, Microsoft purchased Lynda.com, and in May 2018 the provincial government provided funding to extend access to all students and employees at Ontario colleges and universities.

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