News archive - November 2020

Thursday, November 26, 2020

IST Service Desk request forms moving to Jira Service Management - November 30

What is happening? Requests submitted using the request forms below will be managed by Jira Service Management (formerly known as Jira Service Desk) instead of RT:

When is this happening? Monday, November 30.

What is the impact for users? Ticket notifications for Jira Service Management requests will come from jira@uwaterloo.atlassian.net instead of rt@rt.uwaterloo.ca. Users will be able to view their submitted tickets in the Jira Service Management Portal (https://uwaterloo.atlassian.net/servicedesk/customer/portal/2).

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, November 25, 2020

Removal of legacy web systems (info.uwaterloo.ca and strobe.uwaterloo.ca) - December 1

What is happening? The legacy web systems info.uwaterloo.ca and strobe.uwaterloo.ca will be removed from service. It is expected all users have migrated content to newer systems.

When is this happening? Tuesday, December 1 at 10:00 a.m.

What is the impact? Users will no longer be able to access info.uwaterloo.ca and strobe.uwaterloo.ca after the above maintenance date. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, November 18, 2020

Audit of on-prem Confluence users

What is happening? IST will be auditing the number of on-prem Confluence users and removing users that have never logged on to the system.

When is this happening? Audits will be conducted every three months starting January 2021.

Why is this happening? Inactive users need to be removed to prevent Confluence editing from being disabled when license capacity is reached.

What do IT admins need to do? In Grouper, IT admins should only give access to users who require use of Confluence. Please avoid assigning access to all users within a nested Grouper group (e.g. avoid nesting Wiki Grouper groups within Jira Grouper groups and vice versa).

Questions or concerns? Please contact the IST Service Desk,helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, November 18, 2020

Shibboleth server upgrade from version 3.3.3 to version 3.4.7 - November 24

What is happening? Shibboleth SAML identity provider (idp.uwaterloo.ca), one of the University’s application authentication tools, is being upgraded from version 3.3.3 to version 3.4.7. Details regarding an additional upgrade from version 3.4.7 to version 4 will be shared once the version 3.4.7 upgrade is successfully completed.

When is this happening? The upgrade to version 3.4.7 is expected to be completed by Tuesday, November 24 at 10:00 a.m.

What is the impact? Users may be unable to log in to Shibboleth supported applications after the upgrade. 

What do users need to do? Owners of Shibboleth supported applications should test each application’s authentication after the maintenance time above. Any issues found during testing should be reported to rt@uwaterloo.ca

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Friday, November 6, 2020

Changes to the Teams Roster Sync process

What is happening? The UW Teams Roster Sync system will be upgraded to version 1.5. The following updates will be made: 

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