News archive - November 2020

Thursday, November 5, 2020

IST Knowledge Base now available in Confluence Cloud

What is happening? The IST Knowledge Base has been migrated from Confluence on-prem to Confluence Cloud. The migration was required to integrate the IST Knowledge Base with Jira Service Desk Cloud. 

Where can I access the IST Knowledge Base? The IST Knowledge Base is now available at: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/

What do website content editors need to do? If you have any links to the on-prem IST Knowledge Base (https://wiki.uwaterloo.ca/display/ISTKB) on your website(s), replace the existing links with new links to the cloud IST Knowledge Base (https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/). Content from the on-prem version of the knowledge base will still be viewable but will no longer be updated; all up-to-date content will be in the cloud version of the knowledge base.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

Wednesday, November 4, 2020

New University WCMS web search tool - November 5

What is happening? The WCMS web search tool will be moving to the Google Programmable Search Engine platform. The following changes will be made to the search tool:

  • Search results may appear in a different order
  • Keymatches (a.k.a. “promoted items”) will be more prominent
  • Maps will no longer appear in search results
  • Additional visual changes to better resemble the WCMS

When is this happening? Thursday, November 5 between 9:00 a.m. - 12:00 p.m. 

What is the impact? No outage is expected during the above maintenance window; site-specific searches may temporarily return results from all sites. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, November 3, 2020

Phishing scam reported - November 3

What is happening? The email below was sent to University of Waterloo members this morning. If you have received this email, do not click any links and do not reply.

What should I do if I have received this email? Suspected fraud attempts should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Police Services at uwpolice@uwaterloo.ca.

How do I know if an email I received is a phishing scam? 

  • Hover over links - the real link address will appear at the bottom of your web browser window.
  • Look for typos - phishing emails often contain typos and bad grammar.  
  • Verify with the real source - if you receive a suspicious email supposedly sent by your manager or another department, find their actual contact information and reach out to them directly.

Learn more about cyber security best practices: https://uwaterloo.ca/cyber-awareness/

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  •  
  1. 2021 (16)
    1. February (8)
    2. January (8)
  2. 2020 (114)
    1. December (4)
    2. November (8)
    3. October (8)
    4. September (14)
    5. August (8)
    6. July (8)
    7. June (6)
    8. May (8)
    9. April (11)
    10. March (12)
    11. February (10)
    12. January (17)
  3. 2019 (124)
    1. December (17)
    2. November (12)
    3. October (11)
    4. September (8)
    5. August (12)
    6. July (9)
    7. June (9)
    8. May (13)
    9. April (8)
    10. March (8)
    11. February (7)
    12. January (10)
  4. 2018 (108)
  5. 2017 (110)
  6. 2016 (135)
  7. 2015 (203)
  8. 2014 (208)
  9. 2013 (95)
  10. 2012 (185)
  11. 2011 (120)
  12. 2010 (114)
  13. 2009 (233)
  14. 2008 (100)
  15. 2007 (2)