News archive - March 2020

Monday, March 16, 2020

Physical IST Service Desk Locations Closed - March 16

What is happening? All physical locations of the IST service desks will be closed starting Monday, March 16 at 12 p.m. until further notice. The desks will continue operating remotely and staff can be reached via phone, email or live chat during regular business hours (Monday-Friday 8:30 am - 8:30 pm, Saturday-Sunday 12:30 pm - 8:30 pm).

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, March 16, 2020

Resolved: Wired network connectivity degraded for some external sites - March 16

What is happening? Some users may have experienced issues connecting to external sites, including but not limited to, Office 365, PowerBI, Unit4. A core router was reloaded at 10:15 a.m. to fix the issue. Connectivity has been restored as of 10:30 a.m.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Thursday, March 12, 2020

Exchange Server Emergency Maintenance - March 13-16

What is happening? Exchange servers require an emergency update in order to keep the Connect environment secure.

When is it happening? Friday, March 13 to Monday, March 16 between 8:00 and 10:00 p.m. each night.

Why is it happening? To keep the software current with vendor-provided updates.

Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, March 12, 2020

Phishing email reported - March 11

If you received an email similar to the following, do not click on any links and do not reply.

Subject: IMPORTANT: Coronavirus (COVID-19) # 18256 

Dear Parents and Guardians,

We are writing to provide you with another update from Public Health Agency of Canada with regards to the novel coronavirus (COVID-19).

Letter from Medical Officer of Health:

[link]

Thank you.

What should I do if I have received this email? Suspected fraud attempts should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Police Services at uwpolice@uwaterloo.ca.

Read more about cyber security best practices: https://uwaterloo.ca/cyber-awareness/

Visit the University’s Coronavirus Information website for updates and resources: https://uwaterloo.ca/coronavirus/
 
Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, March 9, 2020

Changes to the CONNECT Global Address List (GAL) - March 13

What is happening? Information Systems & Technology (IST) is cleaning up the CONNECT Global Address List (GAL) to remove any accounts that are no longer required.

What is the impact? Some accounts that are currently displayed in the GAL will be removed. This list includes (but is not limited to) expired accounts, retirees and alumni. No mailboxes will be deleted at this time and any mailboxes that no longer show in the GAL will still receive emails. Student accounts will remain hidden in the CONNECT GAL.

When is this happening? Friday, March 13 at 9:00 p.m.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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