Friday, June 11, 2021

Request Tracker (RT) moving to ADFS authentication - June 16

Update (June 16, 8:55 a.m.):

What is happening? Request Tracker (RT) will not be moving to Active Directory Federation Services (ADFS) authentication today as scheduled due to last minute inconsistencies found during upgrade testing. This update will be postponed to a future date (TBD).

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 


What is happening? 

  • Request Tracker (RT) will be moving to Active Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus.
  • Moving to ADFS will enable these systems to support single sign-on, a service that provides a secure method of accessing multiple web-based systems and applications without being required to log in to each one. Visit the IST Single sign-on website to learn more.

When is this happening? Wednesday, June 16.

What do users need to do? When logging into RT:

  • On the Sign in page, enter your username@uwaterloo.ca and click Next.
  • If prompted to choose an account, choose ‘Work or school account’.
  • Enter your WatIAM password.
  • You will also receive a two-factor authentication (2FA) prompt.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 

Thursday, June 3, 2021

Central Authentication Service (CAS) maintenance - June 10

What is happening? Various deprecated security protocols and ciphers from the CAS service are being removed.

What is the impact? This change applies to the limited set of applications still using the CAS service. Please note that CAS is a deprecated service and this removal is essential to maintain the security of Waterloo credentials.

When is this happening? The CAS change will be implemented on Thursday, June 10 at 8:00 a.m.

Why is this happening? This maintenance is required to remove obsolete protocols from campus authentication systems.

Action you may need to take before the change: Review your CAS services to verify they can communicate using TLS1.2 and associated ciphers OR prepare to switch to ADFS.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca

Wednesday, May 26, 2021

Test of the University's emergency communication system - June 2

What is happening? We will be testing the University’s campus-wide emergency communication system.

When is this happening? Wednesday, June 2 at 11:00 a.m.                                             

What is the impact? Emergency communication channels being tested include:

Tuesday, May 25, 2021

POSTPONED: Change to Teams data retention policies

Update (June 7, 2:30 p.m): Please share with members of your team/area/group.  

What is happening? The change to the data retention policies for Teams is being postponed. The new implementation date will be communicated once confirmed. 

Summary of the changes: 

Tuesday, May 18, 2021

Basic Authentication to be disabled for Office 365 mailboxes - May 25

Update (May 25, 8:50 a.m.): This work is being rescheduled for a later date; more details will be provided once available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.


What is happening? Basic Authentication will be disabled for Office 365 mailboxes. 

Why is this happening? Basic Authentication is being deprecated by Microsoft. Disabling basic authentication will stop O365 mailboxes from bypassing multi-factor authentication, which will prevent unauthorized logins to mailboxes.

When is this happening? Basic Authentication for Office 365 mailboxes will be disabled on Tuesday, May 25. Please note the disabling process will take approximately one hour to run and the change can take up to 24 hours to take effect.

What is the impact? Some users may experience issues with accessing mailbox features after the change is made on the above date. Most issues can be resolved by removing and re-adding your mail account to the mail client. If you experience persisting issues, please submit a ticket to rt@uwaterloo.ca.

Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca.

  1. 2021 (44)
    1. June (2)
    2. May (7)
    3. April (9)
    4. March (10)
    5. February (8)
    6. January (8)
  2. 2020 (113)
    1. December (4)
    2. November (8)
    3. October (8)
    4. September (14)
    5. August (8)
    6. July (8)
    7. June (6)
    8. May (8)
    9. April (11)
    10. March (12)
    11. February (10)
    12. January (16)
  3. 2019 (124)
    1. December (17)
    2. November (12)
    3. October (11)
    4. September (8)
    5. August (12)
    6. July (9)
    7. June (9)
    8. May (13)
    9. April (8)
    10. March (8)
    11. February (7)
    12. January (10)
  4. 2018 (108)
  5. 2017 (110)
  6. 2016 (135)
  7. 2015 (203)
  8. 2014 (208)
  9. 2013 (95)
  10. 2012 (185)
  11. 2011 (120)
  12. 2010 (114)
  13. 2009 (233)
  14. 2008 (100)
  15. 2007 (2)