News archive - January 2021

Friday, January 29, 2021

Updates to the IST Knowledge Base - February 8

What is happening? The IST Knowledge Base will be consolidated and accessible at https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/. The on-prem Knowledge Base will no longer be available as of Monday, February 8.

Why is this happening? Content in the on-prem IST Knowledge Base has not been updated since the Knowledge Base migrated to Confluence Cloud in November 2020. All up-to-date content can be accessed at https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/.

What is the impact? The IST Knowledge Base will no longer be available at https://wiki.uwaterloo.ca/Please note this change will not affect any other Confluence spaces hosted on https://wiki.uwaterloo.ca/.

What do website content editors need to do? If you have any links to the on-prem IST Knowledge Base on your website(s), please update with new links to the cloud version of the IST Knowledge Base before February 8.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, January 28, 2021

Resolved: WCMS sites not recognizing logged in users - January 28

Resolved (Jan 29, 4:30 p.m.): WCMS sites should be allowing logged in users to access sites as expected again.

  • Users may need to clear all browser cache & cookies and restart their browser to fix any persisting issues.
  • If you continue experiencing issues after taking these steps, please contact rt-ist-wcms@rt.uwaterloo.ca.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.


What is happening? WCMS sites are intermittently behaving as though logged in users have not logged in. IST is investigating and more information will be shared when available.

What do users need to do? IST is recommending that you minimize working on WCMS sites until the issue is resolved.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

Monday, January 18, 2021

Launching new email threat protection tool - January 25

What is happening? As part of the Email Improvement project, the University is transitioning to a new email security vendor, Cisco, to replace the current email threat protection tool, Proofpoint, with Cisco's Email Security (CES) solution. 

Wednesday, January 13, 2021

CAS to be disabled – January 20

What is happening? In December 2019, IST announced an initiative to decommission the Central Authentication Service (CAS). Having worked with website/application owners to move most affected systems to the centrally supported web-based authentication service, Active Directory Federation Service (ADFS), CAS will be disabled on January 20, 2021.

What is the impact? No impact to end users is expected. Sites that are unable to move to ADFS at this time have been added to an approved-use list. Users will continue to log in to these sites as normal.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca

Friday, January 8, 2021

WCMS 3 project update: Alpha testing to begin

A message from Greg Smith, director, departmental and campus applications (IST)

Alpha testing begins

I’m pleased to announce the start of testing for the University’s next generation web platform, WCMS 3. Over the next four months, the WCMS 3 project team will lead campus web administrators, who have graciously volunteered their time, in a total of five rounds of Alpha and Beta testing. This testing is critical to identifying bugs and informing refinements that cannot be identified through our automatic testing processes. When released on April 26, 2021, the foundation of WCMS 3 will continue to be built upon, adding new features and functionality with an initial emphasis on all the core and custom functionality required to complete migrations from WCMS 2 to WCMS 3 by November 2022.   

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