News archive - March 2021

Wednesday, March 31, 2021

Microsoft 365 online learning resource now available!

What is happening? The Microsoft 365 Learning Pathways site is now available for all Waterloo faculty, staff, and students.

What is Microsoft 365 Learning Pathways? Microsoft 365 Learning Pathways is an on-demand, self-service solution designed to provide learning resources and videos for common Microsoft (Office) 365 applications and services including Teams, OneDrive, SharePoint, and more! It also provides quick links to other IT support resources, including the IST Service Desk and Knowledge Base.

How do I access the learning pathways site? Bookmark the Microsoft 365 Learning Pathways site, or look for links to the appropriate training resources from the Office 365 website and IST Service Catalogue.

This site can be customized to address the MS Office 365 learning needs of our campus community. Please let us know of additional content that would be helpful. Check the site for changes as the content evolves to meet our needs. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Friday, March 26, 2021

Social Intents live chat pilot for IST Service Desk – April 5

What is happening? The IST Service Desk will be piloting Social Intents as a replacement for the existing service desk live chat tool.

Why is this happening? The end-of-life date for the existing live chat tool, PHP Live, is August 1, 2021. More information about migrating from PHP Live to Social Intents will be provided to PHP Live users once the pilot is complete.

When  is  this  happening? The IST Service Desk will be piloting Social Intents from April 5, 2021 to April 30, 2021.

What will change for users? On April 5, links to the IST Service Desk live chat on the IST website will be redirected to go to the Social Intents chat widget.

  • Users who contact the IST Service Desk via live chat will see a different chat interface.

  • Users will be prompted to provide their name, email, and a description of their issue before being connected to a live chat agent.

To learn more about Social Intents, visit the IST Knowledge Base.
 

Questions or concerns? Please contact Matt Harford, mharford@uwaterloo.ca.

Thursday, March 25, 2021

Resolved: Teams chat messages not working - March 25

Resolved (March 25, 1:57 p.m.): Users should be able to send and receive Microsoft Teams chat messages again.  

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Users may be unable to send and receive Microsoft Teams chat messages. Microsoft is investigating the issue; updates will be provided when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, March 25, 2021

Winter 2021 issue of the IST Newsletter now available

The winter 2021 issue of the IST Newsletter is now available! Read about the Office 365 change management program, see the latest WCMS 3 project updates, learn how to protect yourself against zoom-bombing, and learn more about some of the projects we've working on right now!

Friday, March 19, 2021

Configuration changes to O365 inbound and outbound email routing - March 27

What is happening? Configuration changes will be made to O365 inbound and outbound email routing. 

When is this happening? Saturday, March 27 from 8:00 a.m. to 9:00 a.m.

What is the impact to users? Users will be mostly unaffected by this change, however in certain circumstances emails may receive a bounce message during the maintenance time above. If this happens, users will need to resend the email after the maintenance time has ended.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

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