News archive - April 2021

Tuesday, April 27, 2021

Resolved: Users unable to access Teams - April 27

Resolved: Users should be able to access Teams again as expected. If you are experiencing persisting issues, please restart your Teams client.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Some users may intermittently be unable to access Microsoft Teams through both the web and desktop client. Microsoft is investigating the issue; updates will be provided when available.

What is the impact? Users may experience degraded performance with multiple features. These include but are not limited to:

  • Can't send or receive messages 
  • Can't join meetings 
  • Some channels may not appear 
  • Can't join channels 
  • Can't join chats 

What do users need to do? Users experiencing issues should restart their Teams clients. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, April 21, 2021

Changes to University system/application login for @edu.uwaterloo.ca addresses - April 28

What is happening? 

  • The ability to use @edu.uwaterloo.ca for authentication to University systems/applications will no longer be supported.
  • @eduuwaterloo.onmicrosoft.com accounts will be disabled, removing access to old @edu OneDrive accounts. 

When will this change take place? Wednesday, April 28, 2021.

What is the impact? After this date, the only acceptable login for University systems supporting single sign-on will be the individual’s username (up to 8 characters) followed by @uwaterloo.ca. Data associated with old @edu.uwaterloo.ca accounts will not be deleted. Accounts will be locked but can be temporarily unlocked to retrieve data, if necessary.

Questions or concerns? Please contact the IST Service desk, helpdesk@uwaterloo.ca

Tuesday, April 20, 2021

Exchange server maintenance: April 25-29

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

When is this happening? Sunday, April 25 to Thursday, April 29 between 9:00 and 10:00 p.m. each night.

Why is this happening? To patch a known vulnerability in Exchange 2016.

Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert users about being redirected to autodiscover.uwaterloo.ca. This is normal behaviour, and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Office 365.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, April 19, 2021

Annual license renewals for Labview purchases - May 1, 2021

What is happening? Annual licenses for National Instruments Labview purchased before 2021 will expire and stop working on May 1, 2021. Licenses purchased after December 2020 will remain active until April 2022. 

What do users need to do? For uninterrupted access to the software, users who purchased a license before 2021 must renew their Labview license before May 1. If you have already purchased a license in 2021, no action is required.

How to renew: To renew your Labview license, visit the IST Webstore. License renewal is a two-step process: you will need to purchase the new license, then assign the license to a machine.

For graduate students: All graduate student purchasers must obtain permission from the account holder (supervisor/principal investigator) and specify the account holder's user ID in the “Who authorized use of this account” field. 
 
Questions or concerns? Submit a request using the Jira Service Desk Portal.

Monday, April 19, 2021

Resolved: Rogers wireless service interruption - April 19

Resolved (April 20, 8:42 a.m.): Wireless calls, SMS and data services are now restored for the majority of Rogers and Fido customers. A small number of services with other carriers are continuing to come back online. The service outage was caused by a software update of network equipment that led to intermittent congestion and service impacts for customers across the country.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


Update (April 19, 3:38 p.m.): The Rogers network teams are working diligently to resolve the outage but the issues are still ongoing.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Some Rogers and Fido wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Rogers is working on restoring these services.

What is the impact? Rogers and Fido customers may be unable to access cellular data and wireless services on their mobile devices. Incoming, outgoing calls, and text messages are impacted nationally.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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