News archive - April 2021

Thursday, April 15, 2021

Issue with Webex recordings - April 15

What is happening? Webex recordings may not be saving to the Webex portal as expected. Webex Live Meetings should remain unaffected. IST is investigating with the vendor. 

Why is this happening? A bug was found in the latest Webex updates which prevents Webex recordings from being produced.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, April 13, 2021

University of Waterloo uses Azure and Power BI to empower decision makers in a decentralized environment

Full story originally published April 5, 2021 on Microsoft's Customer Stories website

A decentralized business model leads to challenges around centralized data

Monday, April 12, 2021

Virtual Desktop Infrastructure (VDI) and license server restart - April 18

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates.

When is this happening? Sunday, April 18 from 10:00 a.m. to 2:00 p.m.

What is the impact? Remoteapps and licensed app VDI environments will be unavailable during the maintenance window. Users of the following applications might experience short outages while the servers are rebooting:

  • SPSS
  • SAS
  • Quest
  • MATLAB
  • COMSOL Multiphysics
  • ArcGIS

Work should be saved frequently to avoid data loss.

Additional resources:

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, April 6, 2021

New Piazza agreement for the University of Waterloo

What is happening? The University of Waterloo has signed an agreement with Piazza. Piazza was adopted independently by instructors before and during the pandemic; procuring this software centrally will allow instructors to continue using this tool for teaching and learning. 

When is this happening? The new agreement will allow for uninterrupted use of Piazza to the end of the Winter 2021 term and beyond, expiring on April 28, 2022. At the end of 2021, IST and partners will conduct another review to determine whether Piazza is the most suitable Q&A tool and to investigate if it should be permanently added to the University’s educational technology suite.

What is Piazza? Piazza is a Q&A platform for students and instructors. Students can interact with each other to work towards solutions for problems while instructors can ‘endorse’ or ‘up-vote’ the best proposed answer. In this aspect, Piazza differs from a traditional discussion forum such as in LEARN, which may be more suitable for structured class discussions.

Questions or concerns? For licensing-related questions, please contact Andrea Chappell (andrea.chappell@uwaterloo.ca). For Piazza help and support, please contact team@piazza.com

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