News archive - July 2021

Thursday, July 22, 2021

Zoom now available for University of Waterloo employees and students

Please share with employees and students in your department. 

What is happening? The campus-wide Zoom license is now available for employees and students; pro/educational licenses are available for employees and graduate students, and basic licenses are available for undergraduate students. 

  • IST is continuing to migrate existing University of Waterloo Zoom users to the campus-wide license. 
  • The integration of Zoom with LEARN is currently underway and is expected to be complete during the first week of August.

If you do not have an existing Zoom account: Faculty, staff, and students can create an account by going to, clicking Sign In, and logging in with their credentials. 

If you have an existing Zoom account: Migrate your account to the campus-wide license using the steps below. 

  1. If your Zoom account username is not username@uwaterloo.caupdate your username.
  2. Go to and click 'Sign In'. Enter your login credentials. The first time you login, you will be asked to migrate your existing account. Follow the prompts to migrate your account. 
  3. If you have a paid Zoom account, Zoom will update your account balance and you can request a refund by calling Zoom Support: +1.888.799.9666 ext 2.


  • The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in with their University of Waterloo credentials. 
  • To optimize the reimbursement of your remaining account balance, it is recommended that you create or migrate your Zoom account as soon as possible. If you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.

Additional resources

Questions or concerns? Please submit to the IST Service Desk,

Wednesday, July 21, 2021

Resolved: Wireless authentication issues - July 20-21

Resolved: Users may have been unable to authenticate when connecting to the eduroam and UniversityofWaterloo wireless networks from 11:00 p.m. on July 20 to 8:00 a.m. on July 21. The issue has been resolved; users should be able to access the wireless networks again.

Questions or concerns? Please contact the IST Service Desk,, or 519-888-4567 ext. 44357.

Monday, July 12, 2021

N: drive service end-of-life - April 2023

What is happening? The individual user network drive (N: drive) service will no longer be offered by IST after April 2023. OneDrive will replace N: drive as the centrally supported user file storage tool. 

  • In preparation for this change, users in Academic Support Units with IST-managed Windows machines will be migrating from N: drive to OneDrive during the Spring 2021 term, as part of the Migrating N: drives to OneDrive Project. Academic Support Unit migrations are expected to be complete by mid-September 2021. 
  • Participating faculties ready to begin N: drive to OneDrive migrations can contact IST for assistance. 

When is this happening? April 2023, between Winter and Spring terms.

Why is this happening? In comparison to N: drive, OneDrive offers a more user-friendly and robust file storage solution. With 5 TB of storage, OneDrive offers a significantly greater amount of storage space compared to the N: drive. OneDrive also allows users to access, share, and collaborate on files from anywhere on any device. Visit the Migrating N: drives to OneDrive Project page ​for more benefits.

Additional Resources 

Questions or concerns? Please contact Andrew McAlorum (

Friday, July 9, 2021

Shibboleth server upgrade from version 4.0.1 to 4.1.2 - July 20

What is happening? Shibboleth SAML identity provider (, one of the University’s application authentication tools, is being upgraded from version 4.0.1 to 4.1.2.

When is this happening? The upgrade will start on Tuesday, July 20 at 7:00 a.m. and will take a few hours to complete. 

What is the impact? 

  • During the upgrade, the service should remain largely available. Some authentications may fail when service nodes are taken offline or returned to service. 
  • After the upgrade, users accessing Shibboleth supported applications will be redirected to authenticate using the ADFS login page.

What do users need to do? Owners of Shibboleth supported applications should test each application’s authentication after the maintenance time above. Any issues found during testing should be reported to

Questions or concerns? Please contact the IST Service Desk,, ext. 44357.

Thursday, July 8, 2021

Resolved: External email delivery delayed - July 8

Resolved: A delay in sending and receiving email to and from external domains occurred today between 2:00 p.m. and 3:00 p.m. All delayed emails should now be delivered to the intended recipient(s).

Questions or concerns? Please contact the IST Service Desk,, ext. 44357.

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