News archive - August 2021

Thursday, August 26, 2021

Resolved: OneDrive for Business storage limit issues - August 26

Resolved (Aug 27): Microsoft has successfully deployed a fix to restore OneDrive for Business storage limits. OneDrive for Business storage limits should be restored to 5TB by 6:00 p.m. today. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Users may be seeing OneDrive for Business storage limits that are lower than expected. Microsoft is aware of the issue and is working on deploying a fix. More information will be provided once available. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, August 12, 2021

On-premises Confluence to be migrated to Confluence Cloud - September 29 - November 1

What is happening? In preparation for the upcoming service changes announced by Atlassian on October 16, 2020, users and spaces on the on-premises Confluence instance (wiki.uwaterloo.ca) are being migrated to Confluence Cloud (uwaterloo.atlassian.net). 

When is this happening? On-premises Confluence users and spaces will be migrated to Confluence Cloud between September 29 and November 1. IST Client Services staff will reach out to owners of on-premises Confluence spaces to schedule a migration date and time. 

Why is this happening?

  • Atlassian removed the ability to purchase new on-premises licenses on February 2, 2021. Additional users cannot be added to the on-premises Confluence instance once the existing license limit has been reached. 
  • In order to downgrade the number of on-premises licenses, users need to be migrated before February 2, 2022.
  • Atlassian has announced that support for all Atlassian server products will end on February 2, 2024.

What is the impact? 

  • Once migrated, Confluence URLs will begin with uwaterloo.atlassian.net instead of wiki.uwaterloo.ca. 
  • Migrated Confluence pages will continue to use the legacy editor by default. Confluence content editors also have the option to convert Confluence pages to the new editor

What do users need to do? 

  • During your scheduled migration time, please log out of Confluence and do not add or edit content.
  • Once migrated, WCMS content editors will need to update all links to on-premises Confluence spaces (wiki.uwaterloo.ca) with the new Confluence Cloud links (uwaterloo.atlassian.net).

Additional Resources

Questions or concerns? Please contact Andrew McAlorum (amcalorum@uwaterloo.ca)

Monday, August 9, 2021

Exchange server maintenance: August 15-20

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

When is it happening? Sunday, August 15 to Friday, August 20 - between 9:00 and 10:00 p.m. each night.

Why is it happening? To upgrade Exchange software with the latest updates.

Who will it impact? Users that are actively connected to an Exchange server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Microsoft 365.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, August 4, 2021

Resolved: Email notifications for past Outlook meeting requests - August 3

Resolved (August 4, 2:38 p.m.): Emails for past Outlook meeting requests were sent as a result of the restoration of Teams voice conferencing licenses. All voice conferencing licenses have been restored; users should no longer receive these emails.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.


What is happening? Users may have received email notifications for past Outlook meeting requests yesterday between 5:00 p.m. and 5:15 p.m. IST is investigating with the vendor.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Tuesday, August 3, 2021

Teams voice conferencing licenses are currently unavailable – August 3

Resolved (August 4, 12:04 p.m.): Voice licensing for users is currently being processed and restored. All licenses will be restored over the next several hours.

  • Users will be able to use voice conferencing again once licenses have been restored.
  • Users may receive another email confirmation once their license has been reapplied. This is a legitimate email; no action is required.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.


What is happening? Teams voice conferencing licenses are currently unavailable. 

What is the impact? Users are unable to create new Teams meetings using a telephone number. This issue does not impact any other features in Teams or Skype.

IST is working with the vendor to resolve the issue.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 

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