News archive - September 2021

Tuesday, September 28, 2021

Increase in malicious emails known as "Imposter email"

What is happening? There has been a recent increase in the number of malicious emails being sent to members of the University community from attackers impersonating leaders at all levels of the organization. Please be vigilant and read emails carefully before responding.

What should I do if I have received this email? Suspected phishing and malicious emails should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Special Constable Services at uwscs@uwaterloo.ca.

Tuesday, September 28, 2021

Resolved: Issues accessing 'UniversityOfWaterloo' Captive Portal

Resolved (October 12, 1:20 p.m.): The 'UniversityOfWaterloo' Captive Portal for guest Wi-Fi is now working as expected.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Some users may be experiencing issues when trying to access the 'UniversityOfWaterloo' Captive Portal for guest Wi-Fi. IST is investigating. 

When did the issue start? Monday, September 20 around 7:00 a.m.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, September 28, 2021

Emergency wireless network maintenance - September 29 - October 4

What is happening? Emergency maintenance will be performed on the wireless network.

What is the impact? Users may experience interruptions when using the Wi-Fi service. Users in residence may experience interruptions to Wi-Fi, and to wired connections where devices are connected directly to access points.

When is this happening? 

  • Wednesday, September 29 6:00 a.m. to Wednesday, September 29 8:00 a.m.
  • Thursday, September 30 6:00 a.m. to Thursday, September 30 8:00 a.m.
  • Monday, October 4 6:00 a.m. to Monday, October 4 8:00 a.m.

Why is this happening? The purpose of this maintenance is to apply software patches.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, September 23, 2021

Cisco AnyConnect VPN Client update to version 4.10

Update (October 6, 11:25 a.m.):

What is happening? The Cisco AnyConnect VPN Client will be updated to version 4.10.

When is this happening? Wednesday, October 13. The client software will automatically be updated for users connecting to the VPN after 7:00 a.m.

What is the impact? Some end-of-life operating systems will no longer be officially supported.

What do users need to do? Ensure you are using a supported OS version:

  • Windows: version 8.1 or newer
  • Mac: version 10.15 or newer

Why is this happening? The updated client contains critical security fixes and enhancements.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The University’s VPN tool AnyConnect will be upgraded to version 4.10.

When is this happening?

  • The upgrade for IST-managed machines will take place on Thursday, September 23 at 11:00 p.m.
  • The upgrade for unmanaged machines will take place on Wednesday, October 6 at 7:00 a.m.

What is the impact? Users of unsupported operating systems will no longer be able to run AnyConnect. Information Systems & Technology (IST) has identified that the operating system (OS) on the computer/device you used to connect to the University’s VPN recently may be out of date

What do I need to do? You must update the operating system on your computer/device in order to use the VPN tool.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

Wednesday, September 22, 2021

WatSAFE Desktop Notification tool - updated versions for Windows and Mac

What is happening? Updated versions of the WatSAFE Desktop Notification tool, for both Windows and Mac, are now available. 

What do users need to do?

  • If your machine is managed by IST, the new Windows client is available through SCCM.
  • If your machine is not managed, please see the appropriate IST knowledge base article for steps on downloading and installing the new client

Managed machines outside of IST:  If you are responsible for managing a group of Windows or Mac machines, you may request a package-based deployment version via the Jira Service Management help portal, https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/group/3/create/187

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

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