News archive - October 2021

Wednesday, October 13, 2021

Resolved: IST managed servers offline - October 13

Resolved: A common and routine networking change had an unexpected broken outcome that resulted in a number of IST managed servers going offline. The change has been reverted. IST is following up with the vendor.

What was the impact? Users may have been unable to access a number of services including Skype for Business, Git, and Jira.

When did this happen? Wednesday, October 13 between 11:30 a.m. and 12:25 p.m.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, October 12, 2021

'Convert to Enterprise Account' email sent to Webex users - October 12

What is happening? Webex users may have received an email entitled ''Convert to Enterprise Account' from webex_comm@webex.com. This is a legitimate email from Webex. No user action is required for UW Webex users; there is no impact and no service disruption.

Why is this happening? The Webex system is trying to clear up inconsistencies between users logging in with friendly email addresses (e.g. firstname.lastname@uwaterloo.ca) instead of username@uwaterloo.ca.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, October 7, 2021

Wireless network connectivity issues - October 7

Resolved (October 7, 1:35 p.m.): Users should be able to connect to the wireless network again. Wireless controllers were rebooted to mitigate a suspected bug. IST will follow up with the vendor to determine the root cause of the outage. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

What is happening? Users may be unable to connect to the wireless network. IST is investigating.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, October 6, 2021

Alumni email moving to Microsoft 365 between October 15 and November 12

What is happening? As part of the Microsoft 365 email investigation recommendation, alumni Mailservices email accounts and some Exchange (Connect) accounts will be moved to Microsoft 365. During this time, Information Systems & Technology (IST) will also move email from Mailservices to Connect for a small group of users that have not yet migrated to Microsoft 365; their email accounts will not be moved to M365 at this time.

When is this happening? Between Friday, October 15 after 4:30 p.m. and Friday, November 12, 2021.

What do I need to do? No action is required.

  • Alumni will receive email communication about this work on Friday, October 8, 2021.
  • Communications will outline the post-migration steps and link to necessary support resources.
  • Alumni will be instructed to contact the IST Service Desk for support; however, Faculty and Academic Support Unit computing desks may receive support calls.

Support resources:

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

Wednesday, October 6, 2021

Quest unavailable for scheduled maintenance - October 13

What is happening? Quest will be unavailable on Wednesday, October 13 between 6:30-9:00 a.m. EDT due to scheduled maintenance.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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