News archive - December 2021

Thursday, December 16, 2021

Tips and information for hybrid meetings and augmenting meeting rooms

IST's Instructional Technologies and Media Services Presentation Technology Services (ITMS-PTS) group shares technology and equipment tips for hybrid meetings, and options for augmenting existing meeting rooms to support hybrid meetings on campus. Examples of audio-only and audio and camera solutions, and associated costs, are provided. View the Hybrid meetings and augmenting meeting rooms support article to learn more.

Wednesday, December 15, 2021

BlackBerry decommissioning legacy devices - January 4, 2022

What is happening? BlackBerry has announced that effective January 4, 2022, BlackBerry operating systems will be decommissioned. This means any device/service running on BlackBerry 7.1 OS and earlier, BlackBerry 10 software, BlackBerry PlayBook OS 2.1 and earlier versions, will no longer function. Any BlackBerry device currently running on an Android operating system will continue to function.

Tuesday, December 14, 2021

Web conferencing platform review and consolidation project

Web conferencing tools at Waterloo

During the pandemic, the number of web conferencing platforms used by employees and students to support remote teaching, learning, and job responsibilities increased considerably. This increase has resulted in some confusion around which tools are recommended and for what use case(s); a disparate set of support models and resources; and a lack of consistency for employees and students who may be required to use multiple platforms across courses and job duties.
 

Thursday, December 9, 2021

IST Service Desks holiday closure 2021-2022

IST Service Desk holiday closure

The Davis Centre and Dana Porter service desks will be closed from 4:30 p.m. on December 22, 2021 to January 3, 2022. These service desks will open January 4, 2022 with regular hours.

The Village 1 service desk will close at 4:30 p.m. December 23 and will open January 2, 2022 with regular hours.

Reporting IST service issues over the holiday break

Monday, December 6, 2021

WebEx email to some users asking them to update account information

What is happening? Some WebEx users will receive an email message prompting them to update their WebEx account, however no action is required by end users.

When is this happening? Tuesday, December 7, 2021.

Why is this happening? Occasionally, WebEx needs to synchronize user account information, often capturing updates made in WatIAM that have not yet been reflected in an individual’s WebEx cloud records. This work also updates the student directory information for outgoing and incoming students.

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