News archive - March 2022

Friday, March 25, 2022

Issues with WCMS 2 websites

Resolved: All WCMS 2 websites, have been restored and should operate as expected.

Thursday, March 17, 2022

Quest successfully moved from on-premises to the Oracle Cloud Infrastructure (OCI) environment

The University of Waterloo’s student information system, Quest, has successfully moved from its on-premises environment to the Oracle Cloud Infrastructure (OCI) environment. 

Oracle's next-generation cloud infrastructure provides a modern, secure, high-performance environment for our Quest system. Leveraging real-time data analytics, the student information system team are now able to quickly scale development and production environments to meet demand. This leading-edge technology ensures the Quest support team is in the best position to respond to feature and functionality requests, enhancing the overall experience of our clients.

Friday, March 11, 2022

Changes to Zoom and Duo (2FA) resulting from Russia’s attack on Ukraine

As a result of Russia’s invasion of Ukraine, University of Waterloo-provided services Zoom, and two-factor authentication (2FA) service Duo are now or will be unavailable to individuals attempting to authenticate from several countries and regions restricted by the Office of Foreign Assets Control (OFAC) — a financial intelligence and enforcement agency of the United States Treasury Department. 

As of March 10, 2022, the below places will be impacted by this change. Waterloo students studying in Iran are most likely to be impacted. Please be aware that other service providers may implement similar sanctions at any time.

  • Cuba
  • North Korea
  • Iran
  • Sudan
  • Syria
  • Crimea region
  • Sevastopol region
  • Donetsk region
  • Luhansk region
Wednesday, March 9, 2022

Wireless connectivity issues

What is happening? This morning IST was made aware of an authentication issue when connecting to Eduroam. The authentication issues has been resolved. Users are encouraged to open a support ticket if issues persist.

Tuesday, March 1, 2022

Results of the web conferencing platform review survey

What is happening? During the pandemic, the immediate need for web conferencing platforms resulted in the rapid adoption of a number of different tools to enable the University to continue, virtually, with classroom and administrative activities. In January, IST issued a survey to members of the campus community seeking feedback on web conferencing needs and functionality requirements with the goal of reducing the growing set of tools IST supports to a more sustainable offering. 

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