News archive - April 2022

Wednesday, April 20, 2022

Vendor selected - Mass email management project update

A message from the Mass Email Management project sponsors
 

Wednesday, April 13, 2022

Issue accessing Microsoft 365 apps

Resolved: The cause of this issue has been identified as a configuration error, during scheduled maintenance, to replace a database server, which resulted in the database going offline at a later time. The root cause of the configuration error has been corrected. IST has made some interim improvements such that the system will fail safe in the event of a future database outage.

Tuesday, April 12, 2022

Quest unavailable

Resolved: Full service has been restored within Quest and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including follow-up with the vendor and lessons learned.


Update [5:07 p.m. April 12]:

Monday, April 11, 2022

Issue impacting display of Jira Service Management status and workflow

Resolved: This issue has been resolved and Jira Service Management should be displaying the correct status and workflow.

Questions or concerns? Questions or concerns about this issue, or if you feel the issue is persisting across your JSM project, may be submitted via IST’s Jira Help Portal.


What is happening? IST is investigating issue with Jira Service Management (JSM) that may be causing statuses and workflows to display incorrectly.

  1. 2022 (29)
    1. June (8)
    2. May (2)
    3. April (5)
    4. March (5)
    5. February (2)
    6. January (7)
  2. 2021 (89)
    1. December (6)
    2. November (6)
    3. October (6)
    4. September (14)
    5. August (5)
    6. July (6)
    7. June (4)
    8. May (7)
    9. April (9)
    10. March (10)
    11. February (8)
    12. January (8)
  3. 2020 (113)
    1. December (4)
    2. November (8)
    3. October (8)
    4. September (14)
    5. August (8)
    6. July (8)
    7. June (6)
    8. May (8)
    9. April (11)
    10. March (12)
    11. February (10)
    12. January (16)
  4. 2019 (123)
  5. 2018 (108)
  6. 2017 (110)
  7. 2016 (135)
  8. 2015 (203)
  9. 2014 (208)
  10. 2013 (95)
  11. 2012 (185)
  12. 2011 (120)
  13. 2010 (114)
  14. 2009 (233)
  15. 2008 (100)
  16. 2007 (2)