Thursday, November 26, 2020

IST Service Desk request forms moving to Jira Service Management - November 30

What is happening? Requests submitted using the request forms below will be managed by Jira Service Management (formerly known as Jira Service Desk) instead of RT:

When is this happening? Monday, November 30.

What is the impact for users? Ticket notifications for Jira Service Management requests will come from jira@uwaterloo.atlassian.net instead of rt@rt.uwaterloo.ca. Users will be able to view their submitted tickets in the Jira Service Management Portal (https://uwaterloo.atlassian.net/servicedesk/customer/portal/2).

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, November 25, 2020

Removal of legacy web systems (info.uwaterloo.ca and strobe.uwaterloo.ca) - December 1

What is happening? The legacy web systems info.uwaterloo.ca and strobe.uwaterloo.ca will be removed from service. It is expected all users have migrated content to newer systems.

When is this happening? Tuesday, December 1 at 10:00 a.m.

What is the impact? Users will no longer be able to access info.uwaterloo.ca and strobe.uwaterloo.ca after the above maintenance date. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, November 18, 2020

Shibboleth server upgrade from version 3.3.3 to version 3.4.7 - November 24

What is happening? Shibboleth SAML identity provider (idp.uwaterloo.ca), one of the University’s application authentication tools, is being upgraded from version 3.3.3 to version 3.4.7. Details regarding an additional upgrade from version 3.4.7 to version 4 will be shared once the version 3.4.7 upgrade is successfully completed.

When is this happening? The upgrade to version 3.4.7 is expected to be completed by Tuesday, November 24 at 10:00 a.m.

What is the impact? Users may be unable to log in to Shibboleth supported applications after the upgrade. 

What do users need to do? Owners of Shibboleth supported applications should test each application’s authentication after the maintenance time above. Any issues found during testing should be reported to rt@uwaterloo.ca

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Friday, November 6, 2020

Changes to the Teams Roster Sync process

What is happening? The UW Teams Roster Sync system will be upgraded to version 1.5. The following updates will be made: 

Thursday, November 5, 2020

IST Knowledge Base now available in Confluence Cloud

What is happening? The IST Knowledge Base has been migrated from Confluence on-prem to Confluence Cloud. The migration was required to integrate the IST Knowledge Base with Jira Service Desk Cloud. 

Where can I access the IST Knowledge Base? The IST Knowledge Base is now available at: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/

What do website content editors need to do? If you have any links to the on-prem IST Knowledge Base (https://wiki.uwaterloo.ca/display/ISTKB) on your website(s), replace the existing links with new links to the cloud IST Knowledge Base (https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/). Content from the on-prem version of the knowledge base will still be viewable but will no longer be updated; all up-to-date content will be in the cloud version of the knowledge base.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

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