Wednesday, October 9, 2019

OnBase upgrade - October 16

What is happening?  The OnBase document depository and database server are being migrated to Windows Server 2016 virtual machines.

Why is this happening? Microsoft’s extended support for Windows Server 2008 R2 SP1 (currently used by the OnBase document depository and database server) is ending. Virtual machines must be upgraded before support ends in order to avoid security risks. 
 

When is this happening? Wednesday, October 16 for the entire business day. Additional communications will be sent when the upgrade is complete.
 

What is the impact to OnBase users? OnBase will be unavailable during the upgrade window. Graduate applicant documents viewed through Quest will also be unavailable.
 

Questions or concerns? Please contact Colin Clark, colin.clark@uwaterloo.ca or ext. 41344.

Tuesday, October 8, 2019

W Print unavailable - October 16

What is happening? W Print will be unavailable on Wednesday, October 16 between 7:30 a.m. and 12:00 p.m. (noon) while the software and database is upgraded.
 

Questions or concerns? Contact the W Store: wstore@lists.uwaterloo.ca

Monday, October 7, 2019

SharePoint user interface changes - October 7

With the removal of MySharePoint on October 1, the following options in the on-premises SharePoint user interface are currently not working:
  • The App Launcher (waffle icon in the top-left of SharePoint sites) menu options – OneDrive, Sites, and Newsfeed
  • The Public Profile links
  • The Follow option
What is happening? The following changes will be made to the App Launcher menu tonight:
  • OneDrive will be updated to point to the user’s Office 365 OneDrive
  • Sites will be updated to point to the user’s Office 365 account
Note: the redirect to Office 365 will only work for user’s that are part of the uwaterloo.ca Office 365 tenant and not for edu.uwaterloo.ca Office 365 tenant – as we can only define one hybrid host.
 
When is this happening? Monday, October 7 at 10:00 p.m.
Friday, October 4, 2019

Resolved: University of Waterloo website search results not available - October 4

Resolved (Oct 4, 11:00 a.m.): The University's web search tool functionality has been restored and is now showing search results.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

What is happening? The WCMS search tool is not returning search results. IST is investigating the issue with the vendor. 
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 
Thursday, October 3, 2019

Test of the campus emergency communication system - October 10

What is happening? We will be testing the University’s campus-wide emergency communication system. 

When is this happening? Thursday, October 10 at 2:00 p.m.                                              

What is the impact? Emergency communication channels being tested include: 

  • Tweets to @UWaterloo and @WatSAFEapp 

  • WatSAFE mobile app 

  • The ‘UW Emerge’ on-screen pop-up for desktops and laptops 

  • The ‘WatSAFE Desktop Notification’ on-screen pop-up for desktops and laptops (Windows) 

  • Portal alerts and push notifications 

Messaging: The message displayed will read “TEST of the UW Emergency Notification System. During an actual emergency or threat you would receive instructions. No action is required.” More information regarding the emergency would be available at alert.uwaterloo.ca

Approximately 30 minutes after the test activation message is sent, a deactivation message will display, “The test of the UW Emergency Notification System is complete.” 

In the event of a real emergency during this test, please contact Police Services at 519-888-4911, or ext. 22222. 

Be sure to install the WatSAFE app on your device to receive this test message, and more importantly, to stay informed of campus emergency situations. Visit the WatSAFE website for more details. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

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