News for IT Support Staff

Wednesday, January 13, 2021

CAS to be disabled – January 20

What is happening? In December 2019, IST announced an initiative to decommission the Central Authentication Service (CAS). Having worked with website/application owners to move most affected systems to the centrally supported web-based authentication service, Active Directory Federation Service (ADFS), CAS will be disabled on January 20, 2021.

What is the impact? No impact to end users is expected. Sites that are unable to move to ADFS at this time have been added to an approved-use list. Users will continue to log in to these sites as normal.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca

Tuesday, January 5, 2021

Breakout Rooms now available in Microsoft Teams!

What is happening? Breakout Rooms are now available in Microsoft Teams. Breakout Rooms allow meeting organizers to divide meeting attendees into groups within the meeting; each breakout room is a sub-meeting within the original meeting. 

  • Breakout Rooms can be used to facilitate small group discussions, brainstorming activities, or networking events. 
  • Each Teams meeting can have up to 50 Breakout Rooms.
  • Meeting attendees can be automatically assigned to a random room or manually assigned to a specific room. 
  • Breakout Rooms can be set up to automatically bring participants back to the main meeting or set up to allow attendees to rejoin the meeting manually.
  • Breakout Rooms can be used on the desktop, web, and mobile versions of Teams. 

How do I get access to Breakout Rooms? The 'new meeting experience' in Teams must be enabled in order to access the Breakout Rooms feature. To enable the new meeting experience, click on your Profile Picture in the top-right of the Teams window > click Settings > select 'Turn on new meeting experience' under Application settings. For detailed instructions with screenshots, see: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/519208984/How+to+enable+the+new+meeting+experience+in+Teams

For more information about Microsoft Teams, visit the IST Knowledge Base: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/262013359/Teams

Download the Teams desktop or mobile app: https://teams.microsoft.com/downloads

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, January 4, 2021

Resolved: Issues with receiving Duo 2FA calls for Bell and Virgin users

Resolved (Jan 6, 10:40 a.m.): Bell and Virgin mobile users should be able to receive Duo 2FA authentication phone calls again. Please note Duo calls may appear to be coming from Canadian phone numbers outside Ontario.

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
 



What is happening? Bell and Virgin mobile users may be experiencing issues with receiving Duo 2FA authentication phone calls. IST is working with the vendor to resolve the issue and more information will be shared when available.

What do users need to do? Users can accept 2FA prompts using the alternative methods below:

  • Duo Push: enroll your device by going to https://2fa.uwaterloo.ca/duo/enroll and accept Duo Push prompts using the Duo Mobile app
  • Enter a Passcode: select the ‘Enter a Passcode’ option from the Duo Prompt screen to enter a passcode generated via the Duo Mobile app or via SMS
    • For VPN, use 'sms' as the second password to generate a passcode via SMS

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, December 21, 2020

WatVote upgrade and downtime - December 21

What is happening? WatVote will be temporarily unavailable while the server is upgraded.

When is this happening? Monday, December 21 from 7:00 p.m. to 9:00 p.m. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, December 15, 2020

IST Service Desks holiday closure 2020-2021

All IST service desks will be closed from December 24, 2020 to January 3, 2021. Regular business hours will resume on January 4, 2021. 

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