News for IT Support Staff

Wednesday, September 16, 2020

Patch for WCMS production sites - September 18

What is happening? All WCMS production sites are receiving a patch intended to fix the 500 errors that have been intermittently occurring, which had required users to clear their browser cache/cookies or switch browsers to continue to use sites.

When is this happening? The patch will be applied between 9:00 a.m. and 10:00 a.m. on Friday, September 18.

What you need to do before this begins: No special preparations are required. Sites will remain available. The only change will be to the way session cookies are handled, which should have no impact on day-to-day site use.

What you need to do after the patching is complete: Restart any browser(s) you have open, to ensure the legacy cookies are cleared. Report if the issue persists.

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Monday, September 14, 2020

WatIAM upgrade from version 7.2 to version 8.1 - September 26

What is happening? WatIAM is being upgraded from version 7.2 to version 8.1. 

When is this happening? Saturday, September 26 from 10:00 a.m. to 6:00 p.m.

What is the impact? Users will not be able to access WatIAM during the above maintenance window. There will be some changes to the WatIAM user interface once the upgrade is complete. The ‘Expired Password Change’ workflow will redirect users to log in to WatIAM after a successful password change. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, September 10, 2020

Updating SSL certificate in Connect

What is happening? The SSL certificate for Microsoft Exchange services (Connect) is being replaced.

When is this happening? Thursday, September 10.

What do users need to do? Users using Outlook Web App may need to re-authenticate.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, September 9, 2020

Resolved: Teams Roster Sync Issue – September 9

Resolved (September 10, 10:00 a.m.): All class rosters have been synced successfully. An authentication timeout issue was preventing rosters from being synced to Teams; this has now been fixed. Missing Team members can be added manually by instructors.

Incorrect roster added to your Team? Submit a request to learnhelp@uwaterloo.ca to update your Team with the correct roster. Please note: submitting a request is strongly recommended as removing students manually could result in students being re-added more than once. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The Teams roster sync, which creates and syncs team membership with class rosters, did not function as intended last night. IST has implemented a fix this morning. The roster sync is now running but will take some time to complete. Please note: it is recommended that you do not add students manually to your Team. 

What is the impact? Teams were created but class rosters were not synced; these Teams did not have any members. Teams will begin populating this morning and all Teams are expected to have membership populated by tomorrow morning.

What do users need to do? No action is required at this time. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Friday, September 4, 2020

Resolved: eduroam authentication issues - September 4

Resolved: At approximately 2:50 p.m. today, users began receiving authentication errors and were unable to connect to the eduroam wireless network. IST investigated and found a software bug caused some configuration entries to be overwritten with errant data. The configuration was corrected and eduroam was confirmed to be working again at 4:15 p.m.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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