Friday, October 30, 2020

Webex single sign-on certificate update - November 3

What is happening? Single sign-on certificates for Webex will be updated.

When is this happening? Tuesday, November 3 from 8:00-9:30 a.m.

What is the impact? Attendees and hosts logged in to Webex before and during the maintenance window may experience intermittent service issues. Users may need to log back in after the maintenance window above. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

Friday, October 30, 2020

Workday single sign-on certificate update - November 3

What is happening? Single sign-on certificates for Workday will be updated.

When is this happening? Tuesday, November 3 from 9:00-9:30 a.m.

What is the impact? 

  • Individuals logged in to Workday before the maintenance window will not be affected. 
  • Individuals that log in to Workday during the maintenance window may experience intermittent service issues. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

Monday, October 26, 2020

Phishing scam reported - October 26

What is happening? The email below was sent to University of Waterloo members this afternoon. If you have received this email, do not click any links and do not reply.

What should I do if I have received this email? Suspected fraud attempts should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Police Services at uwpolice@uwaterloo.ca.

How do I know if an email I received is a phishing scam? 

  • Hover over links - the real link address will appear at the bottom of your web browser window.
  • Look for typos - phishing emails often contain typos and bad grammar.  
  • Verify with the real source - if you receive a suspicious email supposedly sent by your manager or another department, find their actual contact information and reach out to them directly.

Learn more about cyber security best practices: https://uwaterloo.ca/cyber-awareness/

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, October 26, 2020

Change to Connect Outbound Email Route - November 2

What is happening? The route for outbound CONNECT/O365 email will be changing from Proofpoint to go through Cisco Email Security servers.

When is this happening? The work will take place on Monday, November 2 at 8:00 a.m.

What is the impact to CONNECT/O365 email users? Users should not see any impact or delay to outbound email. The only change at this point will be the IP address that the email appears to be coming from.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, October 6, 2020

Emails not being marked as read - October 6

What is happening? Users may notice that emails read on a mobile device are not being marked as read on Outlook desktop. Microsoft is aware and investigating the issue. 

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

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