Wednesday, January 22, 2020

Resolved: Quest unavailable - January 22

Resolved (Jan 22, 9:50 a.m.): Quest is now available, users should be able to login. The system was down from approximately 8:00 am to 9:45 am.


What is happening? Quest is currently unavailable. IST is investigating. Further communication will be sent out once the issue is resolved.  

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, January 21, 2020

Test of the campus emergency communication system - Jan 28

What is happening? We will be testing the University’s campus-wide emergency communication system. 

When is this happening? Tuesday, January 28 at 2:15 p.m.                                              

What is the impact? Emergency communication channels being tested include: 

  • Tweets to @UWaterloo and @WatSAFEapp 
  • WatSAFE mobile app 
  • The ‘WatSAFE Desktop Notification’ on-screen pop-up for desktops and laptops 
  • Portal alerts and push notifications 

Messaging: The message displayed will read “TEST of the UW Emergency Notification System. During an actual emergency or threat you would receive instructions. No action is required.” More information regarding the emergency would be available at alert.uwaterloo.ca

Approximately 15 minutes after the test activation message is sent, a deactivation message will display, “The test of the UW Emergency Notification System is complete.” 

In the event of a real emergency during this test, please contact Police Services at 519-888-4911, or ext. 22222. 

Be sure to install the WatSAFE app on your device and WatSAFE Desktop Notification tool on your desktop/laptop to receive this test message, and more importantly, to stay informed of campus emergency situations. Visit the WatSAFE website for more details. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Wednesday, January 15, 2020

Virtual Desktop Infrastructure (VDI) and license server patch deployment - January 19

What is happening? Due to the latest vulnerabilities for Windows server 2012R2 and later, the license and VDI servers need to be patched.

When is this happening? Sunday, January 19 from 10:00 a.m. to 2:00 p.m.  

Tuesday, January 14, 2020

Skype Server Patching - January 15-22

What is happening? Patches will be applied to the Skype server in order to upgrade to the latest release. 
 
When is this happening? Patches will be applied between Wednesday, January 15 and Wednesday January 22. The following will take place to minimize user impact: 

  • Wednesday, January 15 at 10:00 p.m.
    • Skype MC user pool will be failed over to EC2 user pool.
  • Friday, January 17 at 10:00 p.m.
    • Skype MC pool will be brought back into service. Existing MC users will be failed back to the MC pool.
  • Monday, January 20 at 10:00 p.m.
    • Skype EC2 user pool will be failed over to the MC user pool.
  • Wednesday, January 22 at 10:00 p.m.
    • Skype EC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

Note: The failover process takes approximately 30 minutes. 


What is the impact to users? Users will disconnect and reconnect for each of the instances above, however active calls should be unaffected. 
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, January 14, 2020

Adobe Flash Player end-of-life - December 31 2020

A message from Information Systems & Technology (IST) and the Centre for Extended Learning (CEL)

On December 31, 2020, Adobe will be discontinuing support for Flash Player; most web browsers will disable and block Flash before this date. University of Waterloo materials using Flash must be converted to other technology before that time.

The Centre for Extended Learning (CEL) offers a conversion service for training materials that have been authored in Flash to any University of Waterloo department. This service includes: 

  • Evaluating current Flash-based training materials
  • Advising on AODA/accessibility compliance and mobile use
  • Conducting the conversion 
  • Performing quality and consistency checks

CEL has developed a considerable amount of expertise in this area as the department has been converting online course materials away from Flash since Fall 2017.

A fee will apply for this service and a detailed estimate will be provided to interested departments. Please contact Senior Production Manager, Matt Justice (matt.justice@uwaterloo.ca) to discuss how CEL can assist.

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