Tuesday, September 7, 2021

Resolved: eduroam authentication issues - September 7

Resolved (September 15, 8:12 a.m.): Users should be able to authenticate when connecting to eduroam again. IST has implemented a targeted mitigation while the vendor provides a software patch to fix a bug in the authentication service.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Users may be experiencing authentication issues when connecting to eduroam. IST is investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, September 2, 2021

Changes to Microsoft Teams recordings

What is happening? Teams meeting recordings will now be stored in your OneDrive for Business account or the SharePoint site connected to your Microsoft Team instead of being stored in Microsoft Stream by default. 

What does this mean for you?

  • Starting and stopping recordings: Starting and stopping a recording in Teams will remain the same.
  • Accessing old recordings (recorded before September 1, 2021): Recordings from before September 1 will not be affected and will remain available in Stream.
  • Accessing new recordings (recorded on or after September 1, 2021):
    • Channel meeting recordings will be stored in the Teams channel’s Files tab in the ‘Recordings’ folder. All members of the Team will have access to channel recordings.
    • Non-channel meetings will be stored in the OneDrive for Business account of the user who started the recording in the ‘Recordings’ folder. The recording will automatically be shared with all UW participants of the meeting. For external meeting participants, a link to the recording must be manually shared with them

For more information see Teams cloud meeting recording - Microsoft Teams | Microsoft Docs

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

Thursday, August 26, 2021

Resolved: OneDrive for Business storage limit issues - August 26

Resolved (Aug 27): Microsoft has successfully deployed a fix to restore OneDrive for Business storage limits. OneDrive for Business storage limits should be restored to 5TB by 6:00 p.m. today. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Users may be seeing OneDrive for Business storage limits that are lower than expected. Microsoft is aware of the issue and is working on deploying a fix. More information will be provided once available. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, August 12, 2021

On-premises Confluence to be migrated to Confluence Cloud - September 29 - November 1

What is happening? In preparation for the upcoming service changes announced by Atlassian on October 16, 2020, users and spaces on the on-premises Confluence instance (wiki.uwaterloo.ca) are being migrated to Confluence Cloud (uwaterloo.atlassian.net). 

When is this happening? On-premises Confluence users and spaces will be migrated to Confluence Cloud between September 29 and November 1. IST Client Services staff will reach out to owners of on-premises Confluence spaces to schedule a migration date and time. 

Why is this happening?

  • Atlassian removed the ability to purchase new on-premises licenses on February 2, 2021. Additional users cannot be added to the on-premises Confluence instance once the existing license limit has been reached. 
  • In order to downgrade the number of on-premises licenses, users need to be migrated before February 2, 2022.
  • Atlassian has announced that support for all Atlassian server products will end on February 2, 2024.

What is the impact? 

  • Once migrated, Confluence URLs will begin with uwaterloo.atlassian.net instead of wiki.uwaterloo.ca. 
  • Migrated Confluence pages will continue to use the legacy editor by default. Confluence content editors also have the option to convert Confluence pages to the new editor

What do users need to do? 

  • During your scheduled migration time, please log out of Confluence and do not add or edit content.
  • Once migrated, WCMS content editors will need to update all links to on-premises Confluence spaces (wiki.uwaterloo.ca) with the new Confluence Cloud links (uwaterloo.atlassian.net).

Additional Resources

Questions or concerns? Please contact Andrew McAlorum (amcalorum@uwaterloo.ca)

Monday, August 9, 2021

Exchange server maintenance: August 15-20

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

When is it happening? Sunday, August 15 to Friday, August 20 - between 9:00 and 10:00 p.m. each night.

Why is it happening? To upgrade Exchange software with the latest updates.

Who will it impact? Users that are actively connected to an Exchange server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Microsoft 365.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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