News for Staff seeking IT support

Monday, May 10, 2021

Windows Virtual Desktop (WVD) now available for students

What is happening? Windows Virtual Desktop (WVD), a Microsoft Azure-based system for virtualizing operating systems and applications, is now available for students to use for lab computers and software.

What is Windows Virtual Desktop used for? Windows Virtual Desktop is a Microsoft cloud-based solution that gives users remote access to desktops and applications. WVD can be used as an alternative to, or augmentation of, physical computer labs.

How do users access Windows Virtual Desktop? Students that have been given access to a department’s virtual lab can access Windows Virtual Desktop by logging in to www.wvd.uwaterloo.ca

How do I set up a Windows Virtual Desktop environment? IT support staff can enable Windows Virtual Desktop for their department or faculty by submitting a request to rt@uwaterloo.ca. Visit the Windows Virtual Desktop service page for more information.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, May 3, 2021

Inbound mail record to be updated - May 15

What is happening? The University’s inbound mail record will be updated to route email sent to uwaterloo.ca addresses through the Cisco Cloud servers.

  • Current mail delivery path: Internet (i.e., external individual/organization) > Mailservices > Cisco Cloud servers > Office 365/Exchange
  • Planned mail delivery path: Internet > Cisco Cloud servers > Office 365/Exchange/Mailservices

When will this change take place? Saturday, May 15 between 8:00 and 10:00 a.m.

What is the impact? No end-user impact is expected.

Note: If desired, individuals may test unique mail delivery configurations following the above maintenance window.

Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca.

Wednesday, April 21, 2021

Changes to University system/application login for @edu.uwaterloo.ca addresses - April 28

What is happening? 

  • The ability to use @edu.uwaterloo.ca for authentication to University systems/applications will no longer be supported.
  • @eduuwaterloo.onmicrosoft.com accounts will be disabled, removing access to old @edu OneDrive accounts. 

When will this change take place? Wednesday, April 28, 2021.

What is the impact? After this date, the only acceptable login for University systems supporting single sign-on will be the individual’s username (up to 8 characters) followed by @uwaterloo.ca. Data associated with old @edu.uwaterloo.ca accounts will not be deleted. Accounts will be locked but can be temporarily unlocked to retrieve data, if necessary.

Questions or concerns? Please contact the IST Service desk, helpdesk@uwaterloo.ca

Tuesday, April 20, 2021

Exchange server maintenance: April 25-29

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

When is this happening? Sunday, April 25 to Thursday, April 29 between 9:00 and 10:00 p.m. each night.

Why is this happening? To patch a known vulnerability in Exchange 2016.

Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert users about being redirected to autodiscover.uwaterloo.ca. This is normal behaviour, and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Office 365.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, April 19, 2021

Annual license renewals for Labview purchases - May 1, 2021

What is happening? Annual licenses for National Instruments Labview purchased before 2021 will expire and stop working on May 1, 2021. Licenses purchased after December 2020 will remain active until April 2022. 

What do users need to do? For uninterrupted access to the software, users who purchased a license before 2021 must renew their Labview license before May 1. If you have already purchased a license in 2021, no action is required.

How to renew: To renew your Labview license, visit the IST Webstore. License renewal is a two-step process: you will need to purchase the new license, then assign the license to a machine.

For graduate students: All graduate student purchasers must obtain permission from the account holder (supervisor/principal investigator) and specify the account holder's user ID in the “Who authorized use of this account” field. 
 
Questions or concerns? Submit a request using the Jira Service Desk Portal.

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