News for Staff seeking IT support

Wednesday, February 12, 2020

Mailman unavailable during scheduled upgrade - February 26

What is happening? Mailman, the software used to manage email mailing lists, will be upgraded to version 2.1.30.

When is this happening? Wednesday, February 26 from 3:00 p.m. to 6:00 p.m.

What is the impact? Mailman will be unavailable during the maintenance window. Messages will be queued until the upgrade is completed. Users may experience delays in message delivery but there will be no loss of messages.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, February 12, 2020

Microsoft Office 365 employee email investigation recommendation

The following message will appear in today’s Daily Bulletin. 
 

A message from Bruce Campbell, chief information officer, Information Systems & Technology (IST) 
 

Email services for University employees are currently hosted on an on-premises Microsoft Exchange environment, while email services for undergraduate students are hosted on the cloud-based Microsoft Office 365 environment. 
 

Office 365 employee email investigation 

As announced last June, and with the support of University Committee on Information Systems and Technology (UCIST) and the Campus Technology Services Committee (CTSC), Information Systems & Technology (IST) has explored the possibility of moving University employee email to Office 365. This included an in-depth analysis of this potential migration, a successful Information Risk Assessment, consultations with faculty and staff, and consultations with other Canadian universities. 

In January, the project team delivered its report with the main recommendation that the University move forward with a staged migration of the majority of employee email to Office 365. It was also recommended that the University retain a small on-premises Exchange service, configured as an Exchange/365 hybrid deployment, to support a relatively small number of users with special requirements. The report, and its recommendations, were endorsed by UCIST and CTSC at their January 2020 meetings. 

Microsoft Office 365 provides access to a robust set of productivity and collaboration tools, while continuing to provide familiar tools for email and calendaring (e.g. Outlook, webmail, smartphone clients). Additional benefits are summarized on the project website
 

Migration timeline 

IST expects to begin migrating academic support unit email to Office 365 in June, followed by faculties. Detailed communications to the campus will follow as planning progresses. 
 

Questions 

If you have questions in the meantime, you are welcome to contact me, bruce.campbell@uwaterloo.ca or IST’s Director of Client Services Andrew McAlorum

Tuesday, February 11, 2020

Resolved: Workday login issue - February 11

Resolved (Feb 11, 11:30 a.m.): Service has been restored, users should be able to login to Workday again.


What is happening? Users may be experiencing issues logging into Workday. The vendor is investigating. Further communication will be sent out once the issue is resolved.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Thursday, February 6, 2020

WatIAM maintenance - February 11-14

What is happening? WatIAM is undergoing maintenance in order to populate a new attribute store for Active Directory Federation Service (ADFS).
 
When is this happening? From Tuesday February 11 at 10:00 a.m. to Friday, February 14 at 4:30 p.m.
 
What is the impact? No negative impact is expected; changes made manually in Nexus may be reverted as a result of this update. 
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, February 3, 2020

Resolved: Microsoft Teams Unavailable - February 3

Resolved (Feb 4, 9:00 a.m.): Microsoft has confirmed the issue was resolved as of ~5:00 p.m. yesterday.


Update (Feb 3, 3:40 p.m.): Microsoft Teams service has been recovered in most areas however some users may still be experiencing issues.


Resolved (Feb 3, 11:45 a.m.): The issue was identified as an expiring authentication certificate in the Microsoft infrastructure; an updated certificate has been deployed. Please allow up to one hour for updates to be applied to all systems. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Microsoft Teams is currently unavailable. IST is investigating with the vendor. Further communication will be sent out once the issue is resolved.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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