News for Staff seeking IT support

Tuesday, July 7, 2020

Grouper upgrade (version 2.4 to 2.5) - July 14

What is happening? Grouper is being upgraded from version 2.4 to version 2.5.

When is this happening? Tuesday, July 14 from 9:00 a.m. to 12:00 p.m. 

What is the impact? Users will not be able to access Grouper during the maintenance window. 

Questions or concerns? Please contact the IST Service Desk, or ext. 44357. 

Thursday, July 2, 2020

Overleaf authentication change - July 6

What is happening? Overleaf, the LaTeX-powered cloud service for document collaboration, will be moving to Active Directory Federation Service (ADFS) authentication.

When is this happening? Monday July 6.

What is changing for users?

  • Overleaf users will be able to authenticate using their University of Waterloo credentials. 
    • The University's Overleaf portal page ( will be updated to direct users to link their University credentials to their Overleaf accounts. 
    • The 'Login through your institution' option on the main Overleaf authentication page ( will also support email logins.
    • Users will see a reminder in their Overleaf Project Dashboard to log in using their University credentials if they have not logged in already. 
  • Existing University of Waterloo Overleaf users with separate passwords on their Overleaf accounts will continue being able to log in with those passwords.
  • New users who sign up after July 6 with a email address will be required to confirm their affiliation with the University by providing their UW credentials.

Questions or concerns? Please submit a request at  

Monday, June 29, 2020

Microsoft Stream student access

What is happening? Student access to Microsoft Stream, an Office 365 video sharing service, has been expanded to include record and upload abilities. All University faculty, staff, and students can create and view video content in Stream. 
When should I use Microsoft Stream? Microsoft Stream is recommended for sharing recorded video content of meetings, presentations, and training sessions. With Stream enabled, you can record any Teams meeting or call to capture audio, video and screen sharing activity and save it to Microsoft Stream. WebEx remains the recommended tool for teaching at this time ( See also Tool comparison for remote meetings and conference calls.
How do I request access to Microsoft Stream? All faculty, staff, and students can create and view content in Microsoft Stream by going to and choosing All Apps and then Stream.
How can I learn more about Stream? Visit the Stream Service page and Stream FAQ’s.

For guidelines on privacy for remote meetings and remote teaching, please see:

Questions or concerns? Please submit a request at

Wednesday, June 24, 2020

Proposed campus telephony service and pricing change - May 1, 2021

What is happening? Information Systems & Technology (IST) is proposing migrating traditional campus telephone desksets to the Skype for Business (S4B) softphone client and eliminating telephone rental charges effective May 1, 2021. Such a change will require campus consultation and a review of financial implications. 

What does this mean for me? Most users would move from a traditional deskset to a S4B softphone, which would allow users to make and receive voice or video calls on an internet-connected device (e.g. desktop, laptop, smartphone, or tablet), from anywhere.

  • A USB headset is recommended to improve the audio quality.
  • Departments would be responsible for purchasing headsets, cameras, or other peripherals as needed. Recommended headsets are available for purchase from Print + Retail Solutions.

What benefits does a softphone offer? There are cost savings and enhanced user experience benefits to softphones, including additional features that integrate with computer workstations:

  • online messaging
  • user presence indication
  • video
  • conference calling
  • file and screen sharing
  • voicemail transcription 

Because softphones can be used on laptop computers and smartphones, they are an excellent resource when working remotely/from home.

Additional resources: Please visit the Campus Telephone Migration project website to learn more about the proposed changes or to read the full proposal. Updates will be posted on this site as the project progresses.

Questions or concerns? Please submit via the project feedback form.

Monday, June 15, 2020

Adobe Acrobat DC 2015 end-of-life - removal – July 14

Update (July 14): Adobe Acrobat Pro DC 2015 will be removed from all IST managed computers in Academic Support departments on Tuesday, July 14 at 11:00 p.m.

What is happening? Adobe Acrobat Pro DC 2015 will be removed from all IST managed computers in Academic Support departments.

When is this happening? July 7 at 11:00 p.m.

Why is this happening?

  • Adobe will no longer be providing any product or security updates for Adobe Acrobat Pro DC version 2015 as of July 7, 2020
  • Adobe Acrobat Pro is considered a high risk software application with security vulnerabilities 

What do you need to do? Please make arrangements to use an Adobe Acrobat Pro DC alternative, or purchase a new Adobe Acrobat Pro subscription:

Questions or concerns?  Please contact

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