Tuesday, October 6, 2020

Emails not being marked as read - October 6

What is happening? Users may notice that emails read on a mobile device are not being marked as read on Outlook desktop. Microsoft is aware and investigating the issue. 

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

Monday, October 5, 2020

Important changes coming to Open Data API

What is happening? The legacy Open Data API, version 2, is currently running with critical issue support only; future development or fixes will not be implemented. At the end of 2020, the underlying infrastructure will no longer be supported by the vendor. Version 3 of the Open Data API is live with a subset of existing data sets. As we have committed to serving authorized and authoritative data, not all version 2 endpoints will be replaced.

What do I need to do? You are encouraged to test and make the switch to version 3 as soon as possible. Version 3 will add several additional endpoints for which authoritative data exists, including news, events, and blogs.

Additional resources: Read the full update notice in the Open Data Confluence Space or follow the blog/news space for updates.  

Questions or concerns? Please submit through the GitHub Open Data repository.

Monday, September 28, 2020

Expiration of WatIAM accounts with stale sponsorship - October 9

What is happening? Inactive WatIAM accounts with stale sponsorship from the previous system will expire on Friday October 9, 2020. 

If you want to keep an account: Ask your department's WatIAM administrator to update the account sponsorship or submit a request to rt@uwaterloo.ca before the above date. 

If you want to delete an account: Submit a request to rt@uwaterloo.ca and include the account(s) that are no longer needed before the above date.

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

Friday, September 25, 2020

Outlook Anywhere to be disabled - September 30

What is happening? Outlook Anywhere will be disabled for Connect and Office 365. Please note this change only affects Outlook for Windows users. 

When is this happening? Wednesday, September 30 from 8:00 p.m. to 11:00 p.m.

Why is this happening? Outlook Anywhere is a legacy connection protocol (RPC over HTTP) that has been replaced by MAPI over HTTP. 

What is the impact? Users will not be able to access email using Outlook 2007 (and prior) for Windows. This change may also affect users running Outlook 2013 (pre SP1) or Outlook 2010 (pre SP2) if the latest updates are not installed. 

What do I need to do? Upgrading Outlook for Windows to at least version 2016 or higher is recommended. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, September 24, 2020

Resolved: Issues with creating and editing pages in Atlassian Confluence (Wiki) - September 24

Resolved: Users are able to create and edit pages in Atlassian Confluence (Wiki) again. Please note new users cannot be added at this time due to licensing capacity limits. IST will be reviewing the Confluence user list to ensure licenses are not being occupied by users who do not require a license. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.
 



What is happening? Users are currently unable to create or edit pages in the Atlassian Confluence (Wiki) platform due to a large increase of users overnight, exceeding the available license capacity. Users (authenticated and public access) are still able to view pages.  IST is investigating and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

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