Thursday, September 12, 2019

Activation of employee Microsoft Office 365 accounts – September 19

What is happening? IST will activate Microsoft Office 365 accounts for members of the following groups that have not yet activated their account:
  1. Member is full time faculty, or
  2. Member is full time staff, or
  3. Member is full time contract (temporary), or
  4. Member has a job with the “Job Family Group” equal to “Affiliated Colleges/Institutions Family Group”.
Why is this happening? To allow employees immediate access to the suite of Microsoft Office 365 applications (removes activation wait period) and to prepare for a future deployment of Office ProPlus.
When is this happening? Accounts will be activated by 9:00 a.m. on Thursday, September 19.
What do users need to do? No action is required.
Thursday, September 12, 2019

Duo two-factor authentication (2FA) SMS delivery issue – September 12

Update (Sept 12, 1:20 p.m.): The issue has now been resolved. Users should be able to continue using SMS to authenticate 2FA challenges.

What is happening? Duo two-factor authentication (2FA) is investigating an issue causing SMS delivery issues and are working to correct the issue as soon as possible.
What is the impact? If an individual chooses to receive a 2FA challenge via SMS text, they will receive a successful confirmation message from Duo, but the codes will not have been sent.
Alternative to SMS challenge: Individuals can choose to receive a 2FA challenge via the “Call me” option until the issue has been resolved.
IST will send an update when more information is known, or when the issue has been resolved. Thank you for your patience.
Questions or concerns? Please contact the IST Service Desk, or ext. 44357.
Tuesday, September 10, 2019

Applications Are Open: LinkedIn Learning Champion Program

What is happening? LinkedIn Learning is looking for students to join their LinkedIn Learning Champions Program. 

Whether you are hoping to land an awesome job or build skills to support your academic success, the unique experiences you gain in the LinkedIn Learning Champion Program will allow you to always be learning and set you apart from the competition in the job market.

As a Learning Champion, you will:

  • Engage in a series of experiential learning projects to develop skills
  • Learn about LinkedIn Learning and LinkedIn
  • Build relationships & community by supporting your peers in levelling their skills so they can tackle challenges during their time in university and be career ready by graduation
  • Receive advanced training, resources, and support from LinkedIn

What skills can I gain as a Learning Champion? 

  • Public Speaking
  • Team Building
  • Creative Design
  • User Research
  • Social Marketing
  • Project Management
  • Entrepreneurship
  • And more!

What are the benefits of being a Learning Champions? 

  • Receive a Program Certificate, recommendations, and Awards of Excellence 
  • Build a portfolio of projects to showcase employers
  • Get access to networking events and mentoring opportunities from LinkedIn 

How do I apply? Submit an application before the deadline on September 30, 2019:

Questions? Please contact Jennifer Catallo at

Tuesday, September 10, 2019

Discontinuing use of email domain – April 2020

What is happening? Use of the student email domain will be discontinued. Student email domains will return to the domain.
Why is this happening? The recommendation to move students and employees to a single email domain (i.e. was an outcome of a review of the current email environment that was conducted as part of the project to investigate moving Waterloo employee email to the Office 365 cloud environment.
What is the impact? All Waterloo students and employees will use the email domain.
What are the benefits? A common email domain will allow for:
  • Improved collaboration between students and employees using Office 365 apps
  • Simplified troubleshooting and support processes
  • Clarification and simplification of login processes for systems used by both students and employees (e.g. LEARN, Quest) 
When is this change taking place? The change is tentatively scheduled to take place in April 2020.
Wednesday, September 4, 2019

Exchange server maintenance - September 12 - September 27

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 
When is it happening? Thursday, September 12 to Friday, September 27 - between 9:00 and 10:00 p.m. each night.
Why is it happening? To keep the software current with vendor-provided updates.
Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions.
Questions or concerns? Please contact the IST Service Desk, or ext. 44357.
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