Monday, March 8, 2021

Skype Server Patching - March 12-25

What is happening? Standard Windows patching will be performed on the Skype for Business environment throughout various dates mentioned below. The work will be completed throughout the week that each pool is out of service.

When is this happening? 

  • Friday, March 12 at 10:00 p.m.
    • Skype MC user pool will be failed over to EC2 user pool.  All MC hosted users will be switched over to the EC2 pool.
       
  • Friday, March 19 at 10:00 p.m.
    • Skype MC pool will be brought back into service. Existing MC users will be failed back to the MC pool.
    • Skype EC2 pool will be failed over to the MC pool.  All EC2 hosted users will be switched over to the MC pool.
       
  • Thursday, March 25 at 10:00 p.m.
    • Skype EC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

Note: The failover process takes approximately 30 minutes.
 

What is the impact to users? Users will disconnect and reconnect for each of the instances above, however active calls should be unaffected. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, February 25, 2021

Changes to OUAC eINFO site URL

What is happening? The OUAC eINFO site URL that was previously electronicinfo.ca has been updated to ontariouniversitiesinfo.ca. The former URL now redirects to a casino site. If you have any links to this site on any website(s), you should update the URL to go to the OUInfo Welcome to Ontario Universities’ Info site.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, February 18, 2021

Changes to eduroam login for @edu.uwaterloo.ca addresses - March 1

What is happening? It will no longer be possible to log on to the University’s wireless network (eduroam) using an “@edu.uwaterloo.ca” email address. (Note, @edu.uwaterloo.ca addresses were converted to @uwaterloo.ca addresses in April 2020.)

When will this change take place? Monday, March 1, 2021.

What is the impact? After this date, the only acceptable login for the wireless network will be the individual’s username (up to 8 characters) followed by “@uwaterloo.ca”, e.g. d17hende@uwaterloo.ca

Questions or concerns? Please contact the IST Service desk, helpdesk@uwaterloo.ca

Friday, February 12, 2021

'Convert to Enterprise Account' email sent to Webex users - February 12

What is happening? Webex users may have received the email below from webex_comm@webex.com. This is a legitimate email from Webex. No user action is required for UW Webex users. 

Why is this happening? The Webex system is trying to clear up inconsistencies between users logging in with friendly email addresses (e.g. firstname.lastname@uwaterloo.ca) instead of username@uwaterloo.ca.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, February 9, 2021

IST moving support ticket management to Jira Service Management

What is happening? During the fall 2020 term, some common IT service requests previously managed through Request Tracker (RT) were processed using the new Jira Service Management tool. This work has gone well and IST will begin moving additional RT queues (e.g., Network Services) to Jira Service Management (JSM).

What is the impact?

  • Individuals may now see links to Jira Service Management forms from the IST Service Catalogue
  • Support ticket notifications for Jira Service Management requests will come from jira@uwaterloo.atlassian.net instead of rt@rt.uwaterloo.ca.
  • New support request forms have been created for some specific services:
    • Adding devices to the Wi-Fi Allow List
    • Service Catalogue Feedback
    • Atlassian Requests
    • New Mailing Lists
    • Teams Live Event Support / Request
    • Qualtrics
    • Knowledge Base Update / Change
  • Individuals will be able to access these new forms and/or view their submitted tickets via the Jira Service Management Portal, https://uwaterloo.atlassian.net/servicedesk/customer/portal/2.

Ready to try Jira Service Management? Submit a request to migrate your own RT queue to JSM, https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/group/54/create/245

Additional resources: Visit our Jira Service Management website to learn more about this service and look for more information on a JSM pilot IST will be launching during the upcoming spring term. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

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