News for Graduate Students

Tuesday, December 3, 2019

Duo two-factor authentication (2FA) unavailable - December 3

RESOLVED: The Duo enrolment URL is available again.

Persisting issues? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The Duo enrol URL https://2fa.uwaterloo.ca/duo/enrol is not working. IST is investigating the issue.


Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Tuesday, December 3, 2019

Scantron end-of-life - January 30, 2020

What is happening? Effective January 30, 2020, the IST Scantron machine will no longer be available for use. Scantron appointments can be booked up to and including this date.  

To book a Scantron appointment: The online appointment booking form will only be available until January 29, 2020 as appointments require advance notice, https://uwaterloo.ca/information-systems-technology/scantron-card-processing-appointment-booking. Appointments will not be accepted after January 30. 

What is the impact? As communicated throughout the spring and fall terms, Akindi is the new centrally supported multiple-choice exam processing tool and its full roll out will occur over the winter 2020 term.  

What is Akindi? An easy-to-use service that allows you to create and grade assessments using regular paper and any scanner. Where you once used Scantron for multiple-choice assessments, you can now use Akindi. Visit the Akindi website to learn more, https://uwaterloo.ca/akindi. 

Upcoming Akindi training sessions: There will be two live webinar-based training sessions in January 2020. Participants can register to join in person or use the Zoom link on the Akindi website to join from your office or home.  

  • Tuesday, January 14, 2020, 9:30 to 10:30 a.m., Davis Centre (DC) 1302 
  • Thursday, January 23, 2020, 2:00 to 3:00 p.m., Davis Centre (DC) 1304 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Monday, December 2, 2019

IST Service Desks holiday hours 2019-2020

All service desks will be closed from December 22, 2018 to January 1, 2019. Regular hours for all service desks will resume Monday, January 7. Click to view re-opening and reduced hour details.

Thursday, November 28, 2019

Fall 2019 issue of the IST Newsletter now available!

The Fall 2019 issue of the IST Newsletter is now available. Read about the new multiple-choice exam processing service, Akindi; take behind the scenes look at the ITMS Media Production Studio; learn about our first cyber security pop-up booth; read about the desktop alert tool; and more! 

Thursday, November 28, 2019

Wireless network service degraded - November 28

Update (Nov 29, 9:30 a.m.): Maintenance was performed on the wireless infrastructure between 7:00 a.m. and 8:00 a.m. this morning. There have been no new reports of network performance issues. IST will continue to monitor the situation. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The campus wireless network is experiencing degraded service. Users may experience slow connection speeds or failure to connect to networks. IST is investigating the issue with the vendor.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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