News for Graduate Students

Wednesday, February 26, 2020

Quest unavailable for scheduled maintenance - March 4

What is happening? Quest will be unavailable on Wednesday, March 4 from 6:30 a.m. - 8:30 a.m. due to scheduled maintenance.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, February 24, 2020

Resolved: Wireless connectivity issues - February 24

Resolved: A stale configuration profile is the cause of the remaining issues and requires user intervention to resolve. 

What do users need to do? Users need to remove saved eduroam network profiles from their device in order to re-connect to the wireless network: https://uwaterloo.teamdynamix.com/TDClient/1804/Portal/KB/ArticleDet?ID=99040

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The eduroam SSL certificate was renewed as announced on Friday February 21. The new configuration did not load on two of the wireless authentication servers which presented some users with the expired certificate. The expired certificate issue has been resolved, however some users are still unable to connect. IST is continuing to investigate. Users are encouraged to open a support ticket by emailing rt@uwaterloo.ca.

What is the impact to users? Users may have issues connecting and authenticating to the wireless network. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, January 22, 2020

Resolved: Quest unavailable - January 22

Resolved (Jan 22, 9:50 a.m.): Quest is now available, users should be able to login. The system was down from approximately 8:00 am to 9:45 am.


What is happening? Quest is currently unavailable. IST is investigating. Further communication will be sent out once the issue is resolved.  

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, January 21, 2020

Test of the campus emergency communication system - Jan 28

What is happening? We will be testing the University’s campus-wide emergency communication system. 

When is this happening? Tuesday, January 28 at 2:15 p.m.                                              

What is the impact? Emergency communication channels being tested include: 

  • Tweets to @UWaterloo and @WatSAFEapp 
  • WatSAFE mobile app 
  • The ‘WatSAFE Desktop Notification’ on-screen pop-up for desktops and laptops 
  • Portal alerts and push notifications 

Messaging: The message displayed will read “TEST of the UW Emergency Notification System. During an actual emergency or threat you would receive instructions. No action is required.” More information regarding the emergency would be available at alert.uwaterloo.ca

Approximately 15 minutes after the test activation message is sent, a deactivation message will display, “The test of the UW Emergency Notification System is complete.” 

In the event of a real emergency during this test, please contact Police Services at 519-888-4911, or ext. 22222. 

Be sure to install the WatSAFE app on your device and WatSAFE Desktop Notification tool on your desktop/laptop to receive this test message, and more importantly, to stay informed of campus emergency situations. Visit the WatSAFE website for more details. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Wednesday, January 15, 2020

Virtual Desktop Infrastructure (VDI) and license server patch deployment - January 19

What is happening? Due to the latest vulnerabilities for Windows server 2012R2 and later, the license and VDI servers need to be patched.

When is this happening? Sunday, January 19 from 10:00 a.m. to 2:00 p.m.  

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