News for Graduate Students

Friday, August 7, 2020

Microsoft Bookings is now available

What is happening? The Microsoft Bookings app has been enabled. 

What is Bookings? Bookings is an O365 app that provides a simple way to allow users to book appointments for individuals, teams, or services. 

How does it work? Users can create and manage multiple Bookings calendars, each with their own unique setup to accommodate specific goals and use cases. Bookings is easily tailored and provides a variety of editable fields and settings including page structure and information, staff details, appointment specifics, and custom communications - streamlining the booking experience. Bookings also supports: 

  • Integration with an Office calendar to help find available appointment times and avoid double-booking
  • A user-friendly web page that lets clients find and book appointments when they need to
  • Virtual meetings, which create and send a unique Teams meeting link for attendees to participate via web, phone dial-in, or Teams app (attendees can join a booking with or without a Teams account)

Who gets access to Bookings?

  • Full-time employees will have access to Bookings
  • Students, sponsored/departmental accounts, most part-time staff, alumni and retired employees are not eligible to request, administer, or own a Microsoft Bookings site, but will be able to book appointments with employees that use the application 

Important notes: 

  • Microsoft Office 365 email is required to use Bookings

When will Bookings be available? Bookings can be accessed via or Teams.

Get started with Bookings:

Thursday, August 6, 2020

Java end-of-life - removal – August 11

What is happening? Java will be removed from all IST managed computers in Academic Support departments. Note: Java will not be removed from software that installs its own Java.

When is this happening? August 11 at 11:00 p.m.

Why is this happening? Oracle is no longer providing any free Java or security updates to public (personal) users after December 2020. Java is considered high risk software with security vulnerabilities. Java subscription support has a cost.

Questions or concerns? Please contact

Wednesday, August 5, 2020

Request Tracker (RT) downtime and email delivery – August 5

What is happening? The Request Tracker (RT) system was down on August 5 from approximately 2:30 a.m. - 7:45 a.m. RT emails and ticket creation were delayed during this time. IST has resolved the issue. All RT email and ticket creation from this morning have now been processed. We apologize for the inconvenience and appreciate your patience. 

Questions or concerns? Please contact the IST RT support team,

Wednesday, July 29, 2020

Resolved: UWaterloo Scholar unavailable - July 29

Resolved (July 29, 3:00 p.m.): UWaterloo Scholar has been restored. Users should be able to access UWaterloo Scholar again.

Questions or concerns? Please contact the IST Service Desk, or 519-888-4567 ext. 44357

What is happening? UWaterloo Scholar is currently unavailable. IST is investigating and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, or 519-888-4567 ext. 44357

Thursday, July 23, 2020

IST Strategic Plan, 2017-2020 Closure Report now available

Developed in 2016, through broad campus consultation, the aim of the IST Strategic Plan, 2017-2020, was to prioritize key strategic needs ahead of the University's new strategic plan and/or updated IT strategic plan, and identify the actions that could be taken to address those needs. This work was intended to target specific areas for improvement complementary to other ongoing operational activities and other major initiatives in such areas as information systems, security, and infrastructure, where planning and implementations would carry on in parallel.

IST is pleased to announce the successful completion of this work and the overall achievement of our strategic goal – Together we deliver. You are invited to visit the IST Strategic Plan website to review the high-level findings, read the Closure Report in full, and learn more about how we’ll move forward from here. 

Thank you again for your support and contributions to this work. We look forward to continuing to provide exceptional information technology service and support to the University of Waterloo community.

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