Wednesday, August 5, 2020

Request Tracker (RT) downtime and email delivery – August 5

What is happening? The Request Tracker (RT) system was down on August 5 from approximately 2:30 a.m. - 7:45 a.m. RT emails and ticket creation were delayed during this time. IST has resolved the issue. All RT email and ticket creation from this morning have now been processed. We apologize for the inconvenience and appreciate your patience. 

Questions or concerns? Please contact the IST RT support team,

Wednesday, July 29, 2020

Resolved: UWaterloo Scholar unavailable - July 29

Resolved (July 29, 3:00 p.m.): UWaterloo Scholar has been restored. Users should be able to access UWaterloo Scholar again.

Questions or concerns? Please contact the IST Service Desk, or 519-888-4567 ext. 44357

What is happening? UWaterloo Scholar is currently unavailable. IST is investigating and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, or 519-888-4567 ext. 44357

Thursday, July 23, 2020

IST Strategic Plan, 2017-2020 Closure Report now available

Developed in 2016, through broad campus consultation, the aim of the IST Strategic Plan, 2017-2020, was to prioritize key strategic needs ahead of the University's new strategic plan and/or updated IT strategic plan, and identify the actions that could be taken to address those needs. This work was intended to target specific areas for improvement complementary to other ongoing operational activities and other major initiatives in such areas as information systems, security, and infrastructure, where planning and implementations would carry on in parallel.

IST is pleased to announce the successful completion of this work and the overall achievement of our strategic goal – Together we deliver. You are invited to visit the IST Strategic Plan website to review the high-level findings, read the Closure Report in full, and learn more about how we’ll move forward from here. 

Thank you again for your support and contributions to this work. We look forward to continuing to provide exceptional information technology service and support to the University of Waterloo community.

Thursday, July 2, 2020

Overleaf authentication change - July 6

What is happening? Overleaf, the LaTeX-powered cloud service for document collaboration, will be moving to Active Directory Federation Service (ADFS) authentication.

When is this happening? Monday July 6.

What is changing for users?

  • Overleaf users will be able to authenticate using their University of Waterloo credentials. 
    • The University's Overleaf portal page ( will be updated to direct users to link their University credentials to their Overleaf accounts. 
    • The 'Login through your institution' option on the main Overleaf authentication page ( will also support email logins.
    • Users will see a reminder in their Overleaf Project Dashboard to log in using their University credentials if they have not logged in already. 
  • Existing University of Waterloo Overleaf users with separate passwords on their Overleaf accounts will continue being able to log in with those passwords.
  • New users who sign up after July 6 with a email address will be required to confirm their affiliation with the University by providing their UW credentials.

Questions or concerns? Please submit a request at  

Monday, June 29, 2020

Microsoft Stream student access

What is happening? Student access to Microsoft Stream, an Office 365 video sharing service, has been expanded to include record and upload abilities. All University faculty, staff, and students can create and view video content in Stream. 
When should I use Microsoft Stream? Microsoft Stream is recommended for sharing recorded video content of meetings, presentations, and training sessions. With Stream enabled, you can record any Teams meeting or call to capture audio, video and screen sharing activity and save it to Microsoft Stream. WebEx remains the recommended tool for teaching at this time ( See also Tool comparison for remote meetings and conference calls.
How do I request access to Microsoft Stream? All faculty, staff, and students can create and view content in Microsoft Stream by going to and choosing All Apps and then Stream.
How can I learn more about Stream? Visit the Stream Service page and Stream FAQ’s.

For guidelines on privacy for remote meetings and remote teaching, please see:

Questions or concerns? Please submit a request at

  1. 2020 (75)
    1. August (1)
    2. July (8)
    3. June (7)
    4. May (8)
    5. April (11)
    6. March (13)
    7. February (10)
    8. January (17)
  2. 2019 (124)
    1. December (17)
    2. November (12)
    3. October (11)
    4. September (8)
    5. August (12)
    6. July (9)
    7. June (9)
    8. May (13)
    9. April (8)
    10. March (8)
    11. February (7)
    12. January (10)
  3. 2018 (112)
    1. December (6)
    2. November (7)
    3. October (8)
    4. September (10)
    5. August (9)
    6. July (11)
    7. June (11)
    8. May (12)
    9. April (9)
    10. March (8)
    11. February (5)
    12. January (16)
  4. 2017 (113)
  5. 2016 (135)
  6. 2015 (203)
  7. 2014 (208)
  8. 2013 (95)
  9. 2012 (185)
  10. 2011 (120)
  11. 2010 (114)
  12. 2009 (233)
  13. 2008 (100)
  14. 2007 (2)