What is happening? Individuals can now subscribe to receive IT service announcements, maintenance/outage details, and other related messages from IST’s Communication team, directly to their inbox.
About these messages: Communications from IST are generally published in the Daily Bulletin, posted to the IST website and social channels (Twitter and Facebook), and shared via email with faculty and administrative support units through IT support representatives and service desk contacts.
The topics of these messages vary, but may include IT service updates, planned or unplanned maintenance/outages, IT event and consultation opportunities, and new communication resources (e.g. websites). By subscribing to the firstname.lastname@example.org mailman list, individuals will receive these messages via email; subscribers will not be able to choose the types of messages they wish to receive.
Please note, this mail list is meant to be a new option for those that are not already subscribed to an IT mailing list (e.g. isthd, admin-support, faccus, etc.).
What if I have a question about a message I receive? Individuals are encouraged to contact their local IT reps for additional support. Support requests may also be submitted to the IST Service Desk, email@example.com or ext. 47951.
What is happening? The University’s version control system, git.uwaterloo.ca, will undergo the second part of its two-phase upgrade, updating from version 10.8.7 to version 12.1.1. At this time, API version 3 will no longer be supported, and any code still dependent on functionality specific to API version 3 will stop working.
When is this happening? From Monday November 18, 8:00 p.m. to Tuesday November 19, 8:00 a.m., git.uwaterloo.ca will be unavailable during the upgrade window.
Reminder and update (Oct 25): This work will proceed as outlined below. Groups with a customized phone menu will remain on CallPilot. IST will follow-up with these groups over the next two weeks to manually migrate customized phone menus.
What is happening? The existing University telephone voicemail service, CallPilot, will be migrated to a new service called OfficeLinx.
When is this happening? Saturday, October 26 from 10:00 a.m. to 2:00 p.m.
What is the impact?
All existing voicemails, greetings, etc. will be migrated, exceptfor the individual’s voicemail inbox PIN.
Steps for signing in to the new system will be slightly different than the current system, but once signed in, all existing function keys are the same as they currently are in CallPilot.
Dial-in phone numbers (on campus, 70000 and off campus, 519-888-4966) will remain the same.
There will be a new web interface for OfficeLinx (used to manage mailbox and optional features, such as email forwarding).
Action required: Following the migration, individuals will be required to:
Sign in to their voicemail inbox using their temporary PIN, and set a new personal PIN.
If using, sign in to the web interface using their temporary application password (different from PIN), and set a new application password.
Note: Individuals will receive a separate email with their temporary PIN and application passwords. Some area telephone administrators may receive the temporary PIN and application passwords for mailboxes not owned by a specific individual.