Tuesday, November 12, 2019

Extra! Extra! Read all about IT!

What is happening? Individuals can now subscribe to receive IT service announcements, maintenance/outage details, and other related messages from IST’s Communication team, directly to their inbox. 

About these messages: Communications from IST are generally published in the Daily Bulletin, posted to the IST website and social channels (Twitter and Facebook), and shared via email with faculty and administrative support units through IT support representatives and service desk contacts.  

The topics of these messages vary, but may include IT service updates, planned or unplanned maintenance/outages, IT event and consultation opportunities, and new communication resources (e.g. websites). By subscribing to the ist-news@lists.uwaterloo.ca mailman list, individuals will receive these messages via email; subscribers will not be able to choose the types of messages they wish to receive. 

Please note, this mail list is meant to be a new option for those that are not already subscribed to an IT mailing list (e.g. isthd, admin-support, faccus, etc.).

Subscription options 

What if I have a question about a message I receive? Individuals are encouraged to contact their local IT reps for additional support. Support requests may also be submitted to the IST Service Desk, helpdesk@uwaterloo.ca or ext. 47951. 

Questions or concerns? Please submit to ist-comms@uwaterloo.ca.  

Wednesday, October 30, 2019

git.uwaterloo.ca upgrade – Phase 2, November 18-19

What is happening? The University’s version control system, git.uwaterloo.ca, will undergo the second part of its two-phase upgrade, updating from version 10.8.7 to version 12.1.1. At this time, API version 3 will no longer be supported, and any code still dependent on functionality specific to API version 3 will stop working.

When is this happening? From Monday November 18, 8:00 p.m. to Tuesday November 19, 8:00 a.m., git.uwaterloo.ca will be unavailable during the upgrade window.

Monday, October 28, 2019

Microsoft Windows 7 operating system end-of-life - January 2020

What is happening? Microsoft will be discontinuing all support for the Windows 7 operating system (including Service Pack 1); operating system updates will no longer be available. 

Tuesday, October 22, 2019

Qualtrics Public V2 API deprecation - November 15

What is happening? Qualtrics will be deprecating Public V2 APIs. Qualtrics Public V2 APIs will need to be migrated to Qualtrics Public V3 APIs.
When is this happening? Public V2 APIs need to be migrated before November 15, 2019.
What do users need to do? 
  • Make sure all applications/services using Qualtrics Public V2 APIs (excluding Website/App Feedback and 360) are migrated to V3, before the deprecation date.
  • Any Public V2 APIs not migrated before November 15 may result in failure to access the Qualtrics XM Platform.
Questions or concerns? Please contact rt-ist-cs-qualtrics@rt.uwaterloo.ca, Qualtrics support site, or Qualtrics XM Community.
Monday, October 21, 2019

Existing telephone voicemail service to be migrated to new service – October 26

Reminder and update (Oct 25): This work will proceed as outlined below. Groups with a customized phone menu will remain on CallPilot. IST will follow-up with these groups over the next two weeks to manually migrate customized phone menus. 

What is happening?  The existing University telephone voicemail service, CallPilot, will be migrated to a new service called OfficeLinx.
When is this happening? Saturday, October 26 from 10:00 a.m. to 2:00 p.m.
What is the impact?
  • All existing voicemails, greetings, etc. will be migrated, except for the individual’s voicemail inbox PIN. 
  • Steps for signing in to the new system will be slightly different than the current system, but once signed in, all existing function keys are the same as they currently are in CallPilot. 
  • Dial-in phone numbers (on campus, 70000 and off campus, 519-888-4966) will remain the same.
  • There will be a new web interface for OfficeLinx (used to manage mailbox and optional features, such as email forwarding).
Action required: Following the migration, individuals will be required to:
  • Sign in to their voicemail inbox using their temporary PIN, and set a new personal PIN. 
  • If using, sign in to the web interface using their temporary application password (different from PIN), and set a new application password.
Note: Individuals will receive a separate email with their temporary PIN and application passwords. Some area telephone administrators may receive the temporary PIN and application passwords for mailboxes not owned by a specific individual.
What if I didn’t receive an email with temporary sign in details? Please submit a Request Tracker (RT) ticket to rt-ist-csteladmin@rt.uwaterloo.ca
Support resources: Please view the appropriate knowledge base article for information on logging in to the voicemail service and for steps on resetting your password.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
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