Monday, June 24, 2019

Changes to Skype phone calls - June 25

Update (June 26): Due to the Skype phone configuration rules made on June 25, users are no longer required to dial a '6' in front of phone numbers. This applies for all outgoing calls and call forwarding rules, doing so will result in an unsuccessful call. 

What is happening? The Skype phone configuration rules are changing in order to provide users with an improved call experience:

  • Configuration rules will be changed to add a '6' only at the time an outgoing call is being made. 
  • Skype currently adds a '6' in front of all incoming and outgoing calls. 
  • The Session Timer feature on the Skype trunks will be enabled
When is this happening? Tuesday June 25, starting at 10:00 p.m.
Friday, June 21, 2019

Email security alert - June 21

What is happening? The IST security team has been made aware of a phishing attempt on email accounts. An email was sent by a malicious third-party posing as the Finance department, asking recipients to click on a link to view payroll information.

If you receive an email that asks you to verify and renew your account, please do not click on any links or open attachments and delete the email. Contact if you followed any links that may have been in the email. 

Note: IST has removed the email from the inboxes of affected individuals.

When did this happen? The phishing attempt occurred on Thursday, June 20 at approximately 7:00 p.m. 

Reminder: Be cautious of any suspicious email you receive. Under no circumstances should you open or extract unexpected zip files, run any files contained within the attachment, or click on links within the email.

Monday, June 10, 2019

Phones rebooting unexpectedly - June 10

What is happening? Some Avaya IP phones may not be working properly due to network connection issues. 

Why is this happening? This morning a firmware update went out to all Avaya IP phones. Some phones are experiencing issues as a result of this update.  

What do users need to do? If you notice that your phone is not working properly, physically unplug the network connection from the back of the phone (the cable that goes from the wall to the phone) and plug it back in to force a reboot. Your phone will be upgraded and the issue should be resolved.

Thursday, June 6, 2019

Waterloo Photos: improved access and WCMS integration

What is happening? IST is pleased to announce the launch of two new Waterloo Photos features: On the fly access and Waterloo Content Management System (WCMS) integration. 

On the fly access:  

  • The "on the fly" feature will allow Waterloo employees to access the Waterloo Photos service without needing to submit a request for access, and without needing to belong to an established (Waterloo Photos) org unit. On the fly access will allow these users to view assets that are in the View and Download Only access level (i.e. no restrictions on download and use).  

WCMS integration: 

  • Digital assets from Waterloo Photos can now be added to many of the content types within the WCMS (e.g. Web page, Blog, Person profile) when using the Listing page image or Upload an image upload options in the supported content types. 

Wednesday, June 5, 2019

Resolved: Request Tracker (RT) email notifications not delivering – June 5

Resolved (June 6, 10:34 a.m.): The RT comments and correspondence email notification issue has been fixed. Users should log in to to review their queues for any new tickets or comments that may have been added since June 5.
Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

What is happening? Email notifications for Request Tracker (RT) comments and correspondence are currently not delivering to recipients. IST is working to resolve this issue. We apologize for the inconvenience and appreciate your patience. Additional communication will be sent when the issue is resolved.
What is the impact? This is only affecting the RT comments and correspondence email notifications. Tickets are still able to be created and ticket creation email notifications are still being sent. 
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