Wednesday, January 23, 2019

Removal of OneNote integration in Microsoft Teams - January 24

What is happening? The OneNote first-party app in Microsoft Teams will be removed as it is an unsupported application for Office 365 Education accounts.

When is this happening?  Thursday, January 24 at 10:00 a.m.

What is the impact to users? Microsoft Teams users will no longer be able to access OneNote from within the Teams application. Removing the OneNote app from Teams will have no impact on the functionality of the stand-alone OneNote program, and no content will be lost.

Wednesday, January 23, 2019

Scheduled testing of the Emergency Notification System - January 31

What is happening? We will be testing the University’s campus-wide emergency communication system. 

When is this happening? Thursday, January 31 at 10:00 a.m.                                              

What is the impact? Emergency communication channels being tested include: 

  • Tweets to @UWaterloo and @WatSAFEapp 

  • WatSAFE mobile app 

  • The ‘UW Emerge’ on-screen pop-up for desktops and laptops 

  • Skype for Business Instant Messages 

Monday, January 21, 2019

Resolved: WatIAM login issues - January 21

RESOLVED: The login issue with the WatIAM has been resolved. Users should now be able to access the system without issue. Users may not have been able to login to WatIAM between Sunday, January 20 at 8:00 p.m. to Monday, January 21 at 9:10 a.m.

Persisting issues or concerns? Please contact the IST Service Desk, 519-888-4567, ext. 44357, or

Tuesday, January 8, 2019

Maintenance on the Velocity access control system administration server - January 15-16

What is happening? The Velocity access control server software will be upgraded from version 3.5 to 3.6. 

When is this happening? Tuesday, January 15 and Wednesday, January 16.

What is the impact? Administration of the access control system will be unavailable during the maintenance period. During the maintenance period: 

  • Door schedules cannot be changed
  • Fobs cannot be programmed and access cannot be changed

Note: All doors and fobs will continue to function.

Tuesday, January 8, 2019

IST announces 2018 Annual Report

Celebrating our 2018 achievements

A message from Bruce Campbell, Chief Information Officer, Information Systems & Technology 

I’m pleased to share IST’s 2018 Annual Report, which highlights a number of achievements from the past year and their impact across campus.

Thursday, January 3, 2019

Davis Center (DC) service desk closed - January 5

What is happening? The Davis Center (DC) service desk will be closed due to a power shut down in DC. Please visit our Dana Porter (DP) service desk location if you require assistance during the maintenance period.

When is this happening?  Saturday January 5, from 6:00 a.m. to 6:00 p.m.

Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

Wednesday, December 19, 2018

Changes to how employee access is provisioned - December 19

What is happening? The new campus human resources management and payroll system, Workday, organizes employees using a different strategy than the current campus system, Peoplesoft. Testing of the identity management system (WatIAM) configuration changes have uncovered discrepancies in Nexus provisioning outcomes when using the new and current sources of employee data (i.e. an employee may be placed in a different Nexus organizational unit, which may impact access to systems).

Wednesday, December 19, 2018

UPDATE: Microsoft Teams software update - December 18

What is happening? Users who previously installed Microsoft Teams on a managed Academic Support (AS) machine may be experiencing issues accessing Teams if the user was not logged off for the December 18 software update. Teams will appear uninstalled until the user logs off and logs back onto the machine.

Wednesday, December 5, 2018

Microsoft Teams now available!

Microsoft Teams is an app in Office 365 that supports teamwork by providing a central place for tools and resources. With MS Teams, members can meet, chat, manage and share files, and collaborate on documents simultaneously. Teams allows you to customize your work space, keeps your work secure, and provides a convenient platform to do more, together. 

Tuesday, December 4, 2018

Sendit maintenance - December 12

What is happening? Sendit will be temporarily unavailable due to maintenance.

When is this happening?  Wednesday December 12, from 8:00 a.m. to 12:00 p.m.

What is the impact to Sendit users? Users will not be able to login or use the service during the maintenance period.

Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

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