Duo two-factor authentication maintenance - June 4

Thursday, May 28, 2020

Update (June 4, 11:00 a.m.): The Duo maintenance window has been extended to 1:00 p.m.


What is happening? The Duo two-factor authentication service will be moved behind a load balancer.

When is this happening? Thursday, June 4 from 9:00 - 11:00 a.m.

What is the impact? During this maintenance window, users will be unable to enrol in 2FA and/or access the device management portal. Individuals already enrolled in the Duo 2FA service will be able to continue using it as normal.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

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