News

Friday, September 22, 2017

Office 365 email issues with iOS 11 Apple update – September 22

Microsoft has announced that the native Mail app (Mail.app) on iPhones and iPads that have upgraded to iOS 11 is not functioning as expected as users are unable to send or reply to email. Users can send or reply to emails using the web-based Office 365 email application or by installing another email application until this issue is fixed. At this time, Microsoft or Apple have not announced a solution.

Note: These issues don’t occur in iOS 10.

Thursday, September 21, 2017

SharePoint maintenance - September 27

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Wednesday, September 27 from 10:00 p.m. to 2:00 a.m. on Thursday, September 28.

Tuesday, September 19, 2017

Student accounts compromised - September 19

What is happening? Over this past weekend, several hundred student email accounts were compromised as a result of a phishing scam. IST has been actively resolving issues with individual students since Monday morning and will continue to do so.

What is the impact? Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as Nexus accounts, Quest, LEARN and WaterlooWorks are also affected.

Monday, September 18, 2017

reports.data.uwaterloo.ca upgrade – September 19

What is happening? The servers for reports.data.uwaterloo.ca are being upgraded to a newer version to support new dashboard visualizations.

When is this happening? Tuesday, September 19 from 10:00 to 10:30 a.m.

What is the impact? The service is load-balanced, so user-facing outage is expected to be minimal. Reports on the site may be briefly unavailable during the maintenance window.

Friday, September 8, 2017

iCIMS Maintenance - September 23

The University's staff recruiting platform (iCIMS) will be unavailable on Saturday, September 23 from 5:00 to 7:00 a.m. for scheduled maintenance.

Thursday, September 7, 2017

Request Tracker (RT) maintenance and down time – September 7

What is happening? The Request Tracker (RT) system will be offline for system maintenance. During this time, we will be applying operating system patches and increasing capacity of the server.

When is this happening? Thursday, September 7 from 10:00 to 11:00 p.m.

Thursday, September 7, 2017

UPDATE: Campus Wi-Fi issues - September 7

UPDATE: The issues with the campus Wi-Fi have created sporadic connectivity issues for users attempting to connect to eduroam. IST has restored service but reoccurrence is likely until a solution is determined with the vendor. We are currently communicating with the vendor to determine a permanent solution. Additional information will be shared when available.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, September 6, 2017

Request Tracker (RT) delays resolved – September 5

What is happening? The Request Tracker (RT) system experienced delays in ticket creation (via email) and delays in notifications being sent out. This issue has been resolved and the RT system and all queues should be up to date.

Note: This did not impact ticket creation within the RT system itself (only tickets created via email).

When did this happen? Tuesday September 5, mid-morning to approximately 2:30 p.m.

Thursday, August 31, 2017

WCMS deadline, switch to responsive design - September 5

What is happening? All English language WCMS sites that are in the deprecated (legacy) non-responsive design will be switched to the responsive design. French and Chinese language sites will also be switched to the responsive design unless you contact us before the deadline.

Thursday, August 31, 2017

Resolved: Microsoft Office 365 unavailable - August 31

RESOLVED: The issue with Microsoft Office 365 has been resolved. IST determined the problem was caused by an external ISP. All Office 365 applications should now be available. 

Persisiting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.


What is happening? Microsoft Office 365 is currently unavailable. IST is currently investigating and have contacted Microsoft. Additional information will be shared when available.

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