See other communications regarding testing and maintenance in preparation of the MC shutdown.

See services unavailable during the MC shutdown.

IMPORTANT: Significant interruption to service delivery due to power shutdown in MC Building - August 17-31

Monday, July 16, 2018

A message for application administrators

A reminder and clarification of work occurring in preparation for the MC power shutdown

Friday, August 17, by 6:00 p.m.

  • Application owners to complete shutdown of redundant equipment/services in MC

Sunday, August 19, noon – approx. 4:00 p.m.

  • IST will shut down all development VM’s

Monday, August 20, noon – approx. 4:00 p.m.

  • IST will shut down all down production VM’s in MC

About the phased shutdowns: They are occurring ahead of the main MC shutdown to give clients and app admins an opportunity to catch any missed mission critical server going offline. Services will begin to appear offline during these shutdown periods.

During and after the shutdown period: If you notice any server or service that is expected to be online during the MC shutdown is not available after noon on August 19 (development) or August 20 (production), immediately submit a Request Tracker (RT) ticket to rt@uwaterloo.ca and copy mcshutdown@lists.uwaterloo.ca:

  • Please include the name of the server that has gone offline
  • If unsure of the server name, please describe what service (or part of a service) has stopped working and the approximate time it stopped working
  • If space is available, IST will attempt a last-minute migration of the server to East Campus 2 (EC2)

Updated Thursday, August 16


REMINDER: Plant Operations will be shutting down the power in MC from Tuesday, August 21 to Wednesday, August 29. In preparation for this shutdown, IST will begin shutting down servers and virtual machines housed in MC on Friday, August 17. Services are expected to be restored by Friday, August 31.

Delivery of IT services during the shutdown

Note: During the shutdown period, impacted services will be running without redundancy

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Updated Wednesday, August 15


Reminder: During the shutdown period, impacted services will be running without redundancy.

UPDATE: The timeline for the MC power shutdown has been confirmed:

  • The servers in MC will begin shutting down on Friday, August 17 and services are expected to be fully restored by Friday, August 31.
  • The power will be shut down in the MC building from Tuesday, August 21 until Wednesday, August 29.
  • Plant Operations will be announcing the dates and times for the additional building outages. Please note, the network will be unavailable within these buildings during the outages.

Important note: Not all single instance VMs can be accommodated in East Campus 2 (EC2) during the shutdown. IST is acquiring a list of mission critical VMs and will do their best to accommodate them.

For action: If you are unsure if your VM will be impacted, please contact the IST Service Desk at helpdesk@uwaterloo.ca or ext. 44357. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Updated on Tuesday, July 31


UPDATE: The timeline for this power shutdown has been updated. The new timeline is Tuesday, August 21 until Wednesday, August 29.

Updated on Thursday, July 19


Please note:The dates and times of this work have the potential to change. IST will confirm the timeline and provide detail on the services impacted soon.

What is happening? Plant Operations will be turning off the power in the Mathematics & Computer (MC) Building from Tuesday, August 21 to Friday, August 24 for building maintenance. This shutdown will affect the IST data center and core, wireless, and distribution networking equipment located in MC.

What is the impact? Some information systems and services will not be available during this shutdown. IST is working with application owners to determine the list of impacted services. Some of the services that will be impacted include:

  • The data centers and core network will be operating without redundancy
  • Wireless will be operating without redundancy
  • Internet connectivity on campus will be operating with reduced bandwidth and without redundancy

When is this happening? Tentatively scheduled for Tuesday, August 21 to Friday, August 24. The dates and times of this work have the potential to change.

Additional power outages: The following buildings will each have individual, one day power outages (details to be confirmed) during this period (Note: the network will be unavailable within these buildings during the outages):  

  • Math 3 (M3)
  • General Services Complex (GSC) including the Commissary (COM) and Central Services Building (CSB) 
  • Davis Centre (DC)
  • Chemistry 2 (C2)

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

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