Improved access to online learning technologies for students studying in China

Wednesday, May 13, 2020

What is happening? The University of Waterloo has worked with Chinese network provider, Alibaba, to leverage their cloud services to improve access to online learning resources for students studying in China as a result of the COVID-19 pandemic. 

How does the cloud solution work? Slow and sometimes unpredictable Internet access in China can limit student access to online learning technologies and materials. Alibaba works within Chinese regulations to enable their cloud solutions to improve the experience of students using our pre-approved websites, such as LEARN and Crowdmark. Students will be advised to use this solution only for accessing Waterloo course learning technologies; it will not allow access to other websites.

How does this change impact instructors? Additional information for instructors will be available on the Keep Learning website.

How will students in China access the solution? Log in instructions are available in the IST Knowledge base and will be shared directly with students.

Students in other countries, as well as in rural areas of Canada, may also have limitations on their access. General troubleshooting advice and steps for escalating network/connection issues will be available to all students on the Student IT Services website.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

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