IST Service Desks holiday hours

IST Service Desk holiday hours

Closures:

• All service desks will be closed from December 22, 2018 to January 1, 2019. 

Re-opening:

• The Davis Centre Service Desk will re-open on January 2, 2019 with reduced hours:
  • January 2 - 4: 8:30 a.m. - 4:30 p.m. 
  • January 5 - 6: 12:30 p.m. - 4:30 p.m.
• The Village 1 Service Desk will re-open on January 5, 2019 with reduced hours:
  • January 5 - 6: 12:30 p.m. - 8:30 p.m.

Regular hours for all service desks will resume Monday, January 7.
 

Reporting IST service issues over the holiday break

IST will monitor the service desk phone (519-888-4357) for any messages and will also check for requests (rt@uwaterloo.ca) and helpdesk email (helpdesk@uwaterloo.ca) over the Christmas break for urgent items that need to be addressed.

Please note only critical requests, such as a network outage, will be handled. Requests, such as password problems, will be processed in the usual manner once the University re-opens on January 2.

Happy holidays!