IST Service Desks holiday hours 2019-2020

Monday, December 2, 2019

IST Service Desk holiday hours

Dana Porter Service Desk

  • Closed from December 22, 2019 - January 5, 2020. 
  • Regular hours will resume on January 6, 2020. 

Davis Centre Service Desk

  • Reduced hours will be in effect December 22, 2019 - December 23, 2019 and January 2, 2020 - January 5, 2020

    • Mon-Fri: 8:30 a.m. - 4:30 p.m.

    • Sat-Sun: 12:30 p.m. - 4:30 p.m.

  • Closed from December 24, 2019 - January 1, 2020. 

  • Regular hours will resume on January 6, 2020. 

Village 1 Service Desk

  • Closed from December 23, 2019 - January 1, 2020.
  • Regular hours will resume on January 2, 2020. 

Reporting IST service issues over the holiday break

IST will monitor the service desk phone (519-888-4357) for any messages and will also check for requests (rt@uwaterloo.ca) and helpdesk email (helpdesk@uwaterloo.ca) over the Christmas break for urgent items that need to be addressed.

Please note only critical requests, such as a network outage, will be handled. Requests, such as password problems, will be processed in the usual manner once the University re-opens on January 2.

Happy holidays!

 
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