Maintenance on the Velocity access control system administration server - January 15-16

Tuesday, January 8, 2019

What is happening? The Velocity access control server software will be upgraded from version 3.5 to 3.6. 

When is this happening? Tuesday, January 15 and Wednesday, January 16.

What is the impact? Administration of the access control system will be unavailable during the maintenance period. During the maintenance period: 

  • Door schedules cannot be changed
  • Fobs cannot be programmed and access cannot be changed

Note: All doors and fobs will continue to function.

Before the upgrade: Please send any scheduling changes that may be required during the maintenance period to IST via Request Tracker (RT) before Tuesday, January 15. 

After the upgrade: The new Velocity client will be available to install from Software Center.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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