PBX maintenance (Phone and voicemail outages) – December 14 – 17

Monday, December 4, 2017

What is happening? The Campus Avaya PBX will be patched and rebooted to keep current with vendor provided updates. Multiple outages will occur over the four-day maintenance period. Please see the full maintenance schedule and work breakdown/impact below.

December 14 and 15

From 7:00 a.m. on Thursday, December 14 to 7:00 p.m. on Friday, December 15

  • Remote Survivable Media Gateways (SMG) will be patched and rebooted.
    • Local dialing direct from SMGs at Pharmacy and Cambridge will be unavailable for 15 minutes each when rebooted.
    • No impact to other users/sites.

December 16

8:00 a.m. to 6:00 p.m.

  • CallPilot voicemail system to be fully patched requiring multiple shutdowns.
    • Voicemail will not be available during this maintenance window.

December 17

7:00 a.m. to 6:00 p.m.

  • Full system shutdown from 7:00 - 8:00 a.m. for core system patching.
    • No telephone services available during this time.
    • Includes: All campus telephones, Skype for Business, Fax Server, Elevators, Alarm lines/panels.
  • Campus phone lines, UW Police, and PAC Pool phone loops to be rebooted between 8:00 and 9:00 a.m.
    • Campus phone lines will be done first to ensure full service when individual loops are rebooted.
    • UW Police and PAC Pool (as per health and safety) will be done after the campus lines are confirmed active.
    • Each loop will take approximately 20-30 minutes to fully reboot and patch.
    • Remaining loops will be rebooted automatically by the system in groups of eight at a time.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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