What is happening? Some Avaya IP phones may not be working properly due to network connection issues.
Why is this happening? This morning a firmware update went out to all Avaya IP phones. Some phones are experiencing issues as a result of this update.
What do users need to do? If you notice that your phone is not working properly, physically unplug the network connection from the back of the phone (the cable that goes from the wall to the phone) and plug it back in to force a reboot. Your phone will be upgraded and the issue should be resolved.
Questions or concerns? Please contact the IST Service Desk, email@example.com or ext. 44357.