What is happening? Information Systems & Technology (IST) is proposing migrating traditional campus telephone desksets to the Skype for Business (S4B) softphone client and eliminating telephone rental charges effective May 1, 2021. Such a change will require campus consultation and a review of financial implications.
What does this mean for me? Most users would move from a traditional deskset to a S4B softphone, which would allow users to make and receive voice or video calls on an internet-connected device (e.g. desktop, laptop, smartphone, or tablet), from anywhere.
- A USB headset is recommended to improve the audio quality.
- Departments would be responsible for purchasing headsets, cameras, or other peripherals as needed. Recommended headsets are available for purchase from Print + Retail Solutions.
What benefits does a softphone offer? There are cost savings and enhanced user experience benefits to softphones, including additional features that integrate with computer workstations:
- online messaging
- user presence indication
- conference calling
- file and screen sharing
- voicemail transcription
Because softphones can be used on laptop computers and smartphones, they are an excellent resource when working remotely/from home.
Additional resources: Please visit the Campus Telephone Migration project website to learn more about the proposed changes or to read the full proposal. Updates will be posted on this site as the project progresses.
Questions or concerns? Please submit via the project feedback form.