Request Tracker (RT) delays resolved – September 5

Wednesday, September 6, 2017

What is happening? The Request Tracker (RT) system experienced delays in ticket creation (via email) and delays in notifications being sent out. This issue has been resolved and the RT system and all queues should be up to date.

Note: This did not impact ticket creation within the RT system itself (only tickets created via email).

When did this happen? Tuesday September 5, mid-morning to approximately 2:30 p.m.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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