Request Tracker (RT) upgrade and downtime

Wednesday, October 3, 2018

What is happening? The Request Tracker (RT) system will be upgraded from version 4.4.2 to 4.4.3.

What is the impact? The RT system may be unavailable during the maintenance window.

When is this happening? Tuesday, October 9 from 8:00 – 9:00 p.m.

Note: Any email sent to the system will be queued and processed when the RT system is back up.

Questions or concerns? Please contact the IST Service Desk helpdesk@uwaterloo.ca or ext. 44357.

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