Request Tracker (RT) upgrade and downtime – April 22

Thursday, April 6, 2017

What is happening? The Request Tracker (RT) system will be upgraded to version 4.4.

When is this happening? Saturday, April 22 from 8:00 a.m. to noon.

What is the impact? The RT system will be unavailable during the upgrade window. Urgent requests during this time should be sent to helpdesk@uwaterloo.ca. The standard features and interface of the new version (4.4) is very similar to the current version (4.2), so no post-upgrade issues are anticipated.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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