What is happening? The Request Tracker (RT) system will be upgraded to version 4.4.
When is this happening? Saturday, April 22 from 8:00 a.m. to noon.
What is the impact? The RT system will be unavailable during the upgrade window. Urgent requests during this time should be sent to firstname.lastname@example.org. The standard features and interface of the new version (4.4) is very similar to the current version (4.2), so no post-upgrade issues are anticipated.
Questions or concerns? Please contact the IST Service Desk, email@example.com or ext. 44357.