Resolved: Issue logging in to WatIAM - July 21

Tuesday, July 21, 2020

Resolved (July 22, 2:40 p.m.): WatIAM has been restored. Users should be able to log in and access WatIAM again.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357
 



Update (July 21, 4:14 p.m.): WatIAM backups are still being restored. Users will not be able to access WatIAM until the restoration is complete and the system has been refreshed. WatIAM is currently expected to be restored by Thursday, July 23.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357
 



Update (July 21, 10:36 a.m.): The configuration of the WatIAM servers became corrupted yesterday afternoon when the servers exhausted the available number of file descriptors. IST is working on restoring from backups.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357
 



What is happening? An issue is preventing users from logging in to WatIAM. IST is investigating and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357

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