Resolved: Request Tracker (RT) email notifications not delivering – June 5

Wednesday, June 5, 2019
Resolved (June 6, 10:34 a.m.): The RT comments and correspondence email notification issue has been fixed. Users should log in to rt.uwaterloo.ca to review their queues for any new tickets or comments that may have been added since June 5.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

 
What is happening? Email notifications for Request Tracker (RT) comments and correspondence are currently not delivering to recipients. IST is working to resolve this issue. We apologize for the inconvenience and appreciate your patience. Additional communication will be sent when the issue is resolved.
 
What is the impact? This is only affecting the RT comments and correspondence email notifications. Tickets are still able to be created and ticket creation email notifications are still being sent. 
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
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