Resolved: Teams Roster Sync Issue – September 9

Wednesday, September 9, 2020

Resolved (September 10, 10:00 a.m.): All class rosters have been synced successfully. An authentication timeout issue was preventing rosters from being synced to Teams; this has now been fixed. Missing Team members can be added manually by instructors.

Incorrect roster added to your Team? Submit a request to learnhelp@uwaterloo.ca to update your Team with the correct roster. Please note: submitting a request is strongly recommended as removing students manually could result in students being re-added more than once. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The Teams roster sync, which creates and syncs team membership with class rosters, did not function as intended last night. IST has implemented a fix this morning. The roster sync is now running but will take some time to complete. Please note: it is recommended that you do not add students manually to your Team. 

What is the impact? Teams were created but class rosters were not synced; these Teams did not have any members. Teams will begin populating this morning and all Teams are expected to have membership populated by tomorrow morning.

What do users need to do? No action is required at this time. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  1. 2020 (94)
    1. September (14)
    2. August (8)
    3. July (8)
    4. June (6)
    5. May (8)
    6. April (11)
    7. March (12)
    8. February (10)
    9. January (17)
  2. 2019 (124)
    1. December (17)
    2. November (12)
    3. October (11)
    4. September (8)
    5. August (12)
    6. July (9)
    7. June (9)
    8. May (13)
    9. April (8)
    10. March (8)
    11. February (7)
    12. January (10)
  3. 2018 (112)
    1. December (6)
    2. November (7)
    3. October (8)
    4. September (10)
    5. August (9)
    6. July (11)
    7. June (11)
    8. May (12)
    9. April (9)
    10. March (8)
    11. February (5)
    12. January (16)
  4. 2017 (113)
  5. 2016 (135)
  6. 2015 (203)
  7. 2014 (208)
  8. 2013 (95)
  9. 2012 (185)
  10. 2011 (120)
  11. 2010 (114)
  12. 2009 (233)
  13. 2008 (100)
  14. 2007 (2)