What is happening? Over this past weekend, several hundred student email accounts were compromised as a result of a phishing scam. IST has been actively resolving issues with individual students since Monday morning and will continue to do so.
What is the impact? Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as Nexus accounts, Quest, LEARN and WaterlooWorks are also affected.
What do you need to do? If a student’s account has been compromised they will need to contact the IST Service Desk to have their account unlocked. Any IST Service Desk can unlock accounts and are located at:
- Dana Porter Library
- Davis Centre Library
- Village 1
- New Residence Building
- East Campus 2
Questions or concerns? Please contact the IST Service Desk, email@example.com or ext. 44357.