What is happening? Many Waterloo students have received a suspicious pop-up on their computers (from Apple or Microsoft) claiming that something on their machine is not working, and are provided with a phone number to call for tech support.
If you receive this pop-up, please ignore and close the message as it is a malicious tech support scam. Victims have lost several hundred dollars and have put their computer (and selves) at risk by allowing “tech support” remote access to their computer, whereby they gain access to all data on the machine, including passwords.
- Be cautious of any suspicious pop-up’s or email you receive. If in doubt, contact a campus IT Service Desk.
- You will never be asked to provide payment for IT support over the phone.
What should you do if you receive such a pop-up message or suspicious email?
- Do not open any attachments or click on included links. Do not follow message prompts (e.g. Call for assistance)
- Contact your IT Service Desk immediately.
Questions or concerns? Contact the IST Service Desk, firstname.lastname@example.org or ext. 44357.