University of Waterloo Rogers Corporate Account Migration

Friday, April 27, 2018

Period of Possible impact: April 27- May 1, both dates inclusive

IST is in the process of changing cellular plans for all Rogers Corporate accounts. The new plans will take effect May 1st and will provide lower monthly pricing for data/voice plans and new flex roaming plans when travelling. During the migration period, April 27-May 1 inclusive, users may experience interruptions in service.

Data discontinuity

Given the magnitude of change we have been advised that there is a remote possibility that some users might experience temporary data discontinuity during the process. However, chances of this happening are very low.

Possible voicemail refresh and reset

All or a subset of the users’ might may also lose their voicemail feature temporarily, which will result in a complete reset of the voicemail box, wiping out all the saved/unheard voice messages, including the voicemail greeting. Even though it is a remote possibility, we encourage everyone to make note of all the required information from your voicemail messages as a precaution. Please be advised that messages (if) once lost cannot be retrieved.

If the voicemail box is reset, you will receive a text messages with instructions to set up your voicemail. It will also include the required temporary password and steps to setup the voicemail box. Please click on the link below to access the step-by-step instructions on the Rogers website to setup your voicemail.

https://www.rogers.com/customer/support/article/set-up-wireless-voicemail-reset-your-password

If no text message is received during the migration than the voicemail feature will be working normally with all messages still intact

Further information will be forthcoming regarding the new Rogers mobile plans and roaming flex rates.

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