UPDATE: Campus Wi-Fi issues - September 7

Thursday, September 7, 2017

UPDATE: The issues with the campus Wi-Fi have created sporadic connectivity issues for users attempting to connect to eduroam. IST has restored service but reoccurrence is likely until a solution is determined with the vendor. We are currently communicating with the vendor to determine a permanent solution. Additional information will be shared when available.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.


RESOLVED: The issues with campus Wi-Fi have been resolved and users should be able to connect to eduroam and access the internet as expected. IST is continuing to investigate the root cause of the issue.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.


What is happening? IST is investigating an issue that is currently impacting campus-wide Wi-fi. We apologize for the inconvenience and additional information will be shared when available.

When is this happening? Issues began at approximately noon today and are ongoing.

What is the impact? Users on campus are experiencing issues connecting to eduroam or are connecting but have no internet access.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

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